Deirdre Bryant
Mobile,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Clerk IV
USA Medical Center
Mobile, AL
02.2016 - 01.2024
- Verified patient information against medical records before releasing test results from the laboratory system.
- Ensured specimens were labeled correctly and in compliance with regulations.
- Assisted other departments with sample collection processes when needed.
- Monitored the inventory of supplies necessary for specimen processing.
- Provided excellent customer service when interacting with patients, healthcare providers, staff members.
- Troubleshot technical issues that arose during the specimen processing process quickly and effectively.
- Processed specimens and prepared them for testing according to established procedures.
- Utilized personal protective equipment while handling biohazardous material safely and securely at all times.
- Packaged specimens properly for transport ensuring they remained intact throughout shipping process until arrival at destination laboratory site.
- Performed various administrative tasks including filing, scanning documents.
- Adhered to all departmental policies and procedures related to specimen processing.
- Maintained a clean work environment by adhering to infection control guidelines.
- Operated laboratory equipment such as centrifuges, pipettes, and microscopes.
- Communicated any discrepancies or unusual findings discovered during the specimen processing process to supervisors immediately.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
Phlebotomist
Quest Diagnostics
Pensacola, FL
08.2022 - 03.2023
- Provided excellent customer service while interacting with patients.
- Provided assistance to clinical staff during patient visits.
- Prepared specimens for transport to external laboratories.
- Documented patient information into electronic medical records system.
- Monitored inventory levels of supplies used in phlebotomy services.
- Followed all safety protocols when handling hazardous materials.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Verified patient information prior to specimen collection.
- Maintained accurate records of collected specimens and test results.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Collaborated with laboratory personnel to resolve specimen issues.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Conducted various blood tests and updated results into paper and electronic charts.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Prepared and packaged specimens for courier transport.
- Entered patient information and test orders into computer systems accurately.
- Identified patients using proper procedures prior to specimen collection.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Input medical and insurance information into database for inclusion in patient records.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Labeled blood vials with critical information like time of collection, date and patient name.
Customer Service Representative
Sears Holding
Mobile, ALABAMA
02.2015 - 02.2016
- Identified customer needs and recommended products accordingly.
- Processed payments, refunds and exchanges quickly and efficiently.
- Provided accurate information regarding product features, pricing and availability.
- Assisted customers with placing orders over the phone or online.
- Built strong relationships with customers through excellent service delivery.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Improved overall customer purchasing experiences to promote steady revenue.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Collaborated with new customers to give details about company offerings.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Floating Phlebotomist Servicing 4 Physicians
Atherotech Aerotek Staffing
Biloxi, MS
11.2014 - 02.2015
- Provided excellent customer service while interacting with patients.
- Ensured compliance with federal regulations governing laboratory procedures.
- Adhered to HIPAA guidelines regarding patient privacy.
- Documented patient information into electronic medical records system.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Maintained a clean, safe, and organized work environment.
- Processed samples accurately and efficiently.
- Monitored inventory levels of supplies used in phlebotomy services.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained accurate records of collected specimens and test results.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Provided assistance to clinical staff during patient visits.
- Prepared specimens for transport to external laboratories.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Entered patient information and test orders into computer systems accurately.
- Collaborated with laboratory personnel to resolve specimen issues.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Conducted various blood tests and updated results into paper and electronic charts.
- Prepared and packaged specimens for courier transport.
- Verified collection orders and communicated discrepancies to nurses.
- Identified patients using proper procedures prior to specimen collection.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Input medical and insurance information into database for inclusion in patient records.
- Interacted with patients to gather and record data prior to blood draws.
Laboratory Phlebotomist
Infirmary Health Systems
Mobile, AL
01.1999 - 01.2014
- Responded promptly to requests from medical personnel regarding urgent blood draws or special needs.
- Verified patient information prior to specimen collection including name, date of birth, address.
- Performed venipunctures and skin punctures on patients to draw blood for laboratory tests.
- Reported any incidents or irregularities observed during specimen collection process according to lab policies.
- Processed specimens according to laboratory instructions while adhering to safety regulations.
- Demonstrated excellent patient care by providing comfort and assurance during the procedure.
- Ensured that specimens were collected in accordance with established protocols and standards.
- Prepared supplies needed for specimen collection including tourniquets, gauze pads, alcohol swabs.
- Assisted in training new phlebotomists on proper techniques for collecting blood samples.
- Adhered to quality standards set by the laboratory for specimen collection techniques.
- Reviewed test orders from physicians or other authorized practitioners for accuracy prior to drawing blood samples.
- Followed infection control guidelines when handling biohazardous materials such as needles, tubes.
- Transported specimens safely from collection sites to laboratories using appropriate containers and temperature controls.
Night Shift Unit Secretary/EKG Tech/med Rec Clerk
Providence Hospital
01.2002 - 01.2013
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed the front desk area ensuring neatness at all times.
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Retrieved physicians' paperwork, including lab test requests.
- Managed unit call reception and routed calls to correct department.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Maintained a clean and organized front desk and reception area.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Compiled and filed medical reports, charts, and correspondence.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Assisted nursing staff with administrative tasks to support patient care.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
Education
High School Diploma -
Vanden High School
Fairfield, CA06-1987
Skills
- Administrative Support
- Database entry
- File Maintenance
- Supply tracking
- Customer Satisfaction
- Confidentiality
- Telephone Etiquette
- Handling payments
- Scanning and copying
- Verbal and writing communication
Timeline
Phlebotomist
Quest Diagnostics
08.2022 - 03.2023
Clerk IV
USA Medical Center
02.2016 - 01.2024
Customer Service Representative
Sears Holding
02.2015 - 02.2016
Floating Phlebotomist Servicing 4 Physicians
Atherotech Aerotek Staffing
11.2014 - 02.2015
Night Shift Unit Secretary/EKG Tech/med Rec Clerk
Providence Hospital
01.2002 - 01.2013
Laboratory Phlebotomist
Infirmary Health Systems
01.1999 - 01.2014
High School Diploma -
Vanden High School
Similar Profiles
Kelicia McCorveyKelicia McCorvey
Licensed Practical Nurse (PRN) at USA Medical CenterLicensed Practical Nurse (PRN) at USA Medical Center
Ashley GodwinAshley Godwin
Registered Nurse at USA Medical CenterRegistered Nurse at USA Medical Center
Laquita PettawayLaquita Pettaway
Registered Nurse at USA Medical CenterRegistered Nurse at USA Medical Center