Deirdre Chambliss
Miami,FL
Summary
Hard-working and results-driven professional with extensive experience in benefits administration and customer service. Proven ability to multitask, communicate effectively, and work collaboratively in fast-paced environments. Skilled in benefit calculations, CRM systems, and providing excellent service to diverse clients.
Experienced Benefits Administrator skilled in finding providers, setting up plans and coordinating enrollments. Solid understanding of documentation, recordkeeping, and compliance requirements. Advanced organizational, problem-solving and relationship-building skills developed over 19+ career.
Overview
18
18
years of professional experience
Work History
Sr. Benefits Administrator
Serco
09.2019 - 10.2024
- Delivered outstanding customer service to internal and external clients in accordance with PBGC Customer Service Standards
- Managed and updated Quest and CRM service requests for PBGC customer communications
- Explained benefit calculations to participants and beneficiaries via phone
- Handled Tier 1 and Tier 2 participant calls through Cisco Finesse
- Trained staff on customer service for phone-based participant support
- Calculated future and retroactive benefit payments and processed participant checks
- Completed Freedom of Information Act (FOIA) requests and special projects as needed
- Conducted regular audits of benefits records, identifying discrepancies and taking corrective actions to maintain compliance with regulations.
- Assisted employees with benefits inquiries, providing accurate information and guidance on plan provisions and claim procedures.
Sr. Benefits Administrator
Randstad
02.2015 - 09.2019
- Provided high-quality service aligned with PBGC standards
- Updated CRM service requests and prepared documents for imaging
- Explained benefit calculations and trained staff on customer service procedures
- Assisted employees with benefits inquiries, providing accurate information and guidance on plan provisions and claim procedures.
- Conducted regular audits of benefits records, identifying discrepancies and taking corrective actions to maintain compliance with regulations.
- Excellent interpersonal, organizational, planning skills, and keen ability to communicate well.
Jr. Pension Administrator
Randstad
08.2013 - 02.2015
- Assisted with pension payment processing and database building
- Prepared documents for imaging and scanned documents into PBGC systems
- Conducted thorough reviews of participant data, verifying eligibility requirements for pensions and other benefits.
Entry-Level Pension Administrator
Randstad
04.2007 - 08.2013
- Handled incoming mail, correspondence, and customer inquiries
- Processed pension payments and updated CRM service requests
- Provided training on pension-related systems and payment processes
- Maintained detailed records of all pension transactions, ensuring accuracy and facilitating audits when necessary.
- Conducted thorough reviews of participant data, verifying eligibility requirements for pensions and other benefits.
Education
No Degree - General Studies
Miami Dade College
Miami, FLDiploma -
Miami Jackson Senior High School
Miami, FL01.1997
Skills
- Customer Service Excellence
- Benefit Calculations and Pension Administration
- CRM and Imaging Systems (Quest, PBGC Image Viewer, IPS-DM)
- Training and Team Collaboration
- FOIA Request Management
- Benefits administration expertise
- Strong analytical mind
- Continuous improvement mindset
Timeline
Sr. Benefits Administrator
Serco
09.2019 - 10.2024
Sr. Benefits Administrator
Randstad
02.2015 - 09.2019
Jr. Pension Administrator
Randstad
08.2013 - 02.2015
Entry-Level Pension Administrator
Randstad
04.2007 - 08.2013
Diploma -
Miami Jackson Senior High School
No Degree - General Studies
Miami Dade College
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