Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Deirdre Gallegos

Albuquerque

Summary

Experienced Team Leader with a focus on the development of all individuals with no one left behind. Strong in presentational skills and has courageous communication skills. Focused on the growth of a company with an emphasis on teams working together to achieve it. Dedicated to the development of the lives of others and skillful in giving constructive feedback when necessary. Committed to creating a goal, executing the goal, coaching through the process and following through until the goal is reached or completed. Confident in solving problems and committed to creating a work environment where individuals feel safe to share their thoughts.

Overview

23
23
years of professional experience

Work History

Team Leader

Carvana
02.2022 - Current
  • Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
  • Implemented training programs, improving staff performance and service quality across the salon.
  • Streamlined operational workflows, increasing efficiency in appointment scheduling and resource management.
  • Coordinated inventory management, ensuring optimal stock levels for hub products and supplies.
  • Coordinated inventory management, ensuring optimal stock levels for salon products and supplies.
  • Oversaw compliance with health and safety regulations, maintaining a safe environment for staff and clients.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Developed and executed training programs that significantly improved team skills and morale.

Team Leader

Mark Pardo SalonSpa
10.2003 - 09.2021
  • Lead teams of 30+ daily
  • Grew company's profit yearly by 3% or more
  • Managed 50-100 calls daily
  • Responsible for booking services for multiple locations
  • Interacted with 50-100 guests and customers daily
  • Established company guidelines and practices
  • Event Coordinating for monthly and yearly events
  • Conducted monthly staff meetings
  • Training new hires and onboarding programs
  • Mentoring and guiding company's Team Leaders through advanced training
  • Performing regularly inventory processes and quarterly counts
  • Performing staff performance reviews and monthly "One-on-One's"
  • Created work schedules for 30+ team members
  • Creating and utilizing "Cash Flow" statements daily
  • Followed company's PNL statement monthly
  • Increased monthly and yearly goals for company's growth
  • Mentored and trained new talent in Protege Programs
  • Conducting daily goal setting
  • Conducting daily cash handling and "bank runs"
  • Excellent customer service skills in resolving customer service challenges
  • Developed yearly "Summits" for from desk Advisors for advanced training
  • Maintaining cleanliness and quality standards set by State Board of NM
  • Daily coaching of all staff
  • Performing payroll duties and maintaining staff time clocks
  • Built strong relationships with customers through positive attitude and attentive response

Data Entry Specialist

UNM Police Department
11.2002 - 10.2003
    • Responsible for maintaining privacy and ethical guidelines
    • Managed 25-30 calls daily
    • Reviewed information for grammatical errors prior to input
    • Completed data entry tasks with accuracy and efficiency
    • Organized, sorted and checked input data against original documents
    • Responsible for time sensitive delivery of mail and documents
    • Worked with Officers daily to support team performance targets
    • Managed documents by making photocopies, filing records and creating reports for courts
    • Obtained scanned records and uploaded into database
    • Produced monthly reports using Excel spreadsheet functions
    • Fulfilled requests from courts and legal practices

Education

Bachelor of Arts - Mass Communication And Journalism

University of New Mexico
10.2003

Skills

  • 18 years of Management/Leadership training
  • Managed multiple locations and lead teams of 30
  • Employee Evaluation and Performance Reviews
  • Training and on boarding for new hires
  • Staff Retention and customer loyalty
  • Advanced training for potential Assistant Team Leads and Team Leads
  • Quarterly summits for staff
  • Facilitated and lead monthly staff meeting for groups of 30
  • Facilitated and lead bi-weekly meetings with organization's leadership team
  • Knowledge of monthly and yearly Cash Flow Plans and budgets
  • Maintained world class environment and followed State Board guidelines
  • Excellent Client Service Skills and Resolution
  • Daily cash handling of large amounts
  • Coaching individuals towards performance improvement
  • Coaching teams on daily workflow improvement
  • Sales expertise and stellar knowledge of service procedures
  • Performance coaching referred to "Coaching in Moment"
  • Complaint resolution from clients and guests
  • Knowledge of Conflict Resolution among team members
  • Technical Support
  • Safety procedures
  • Event planning
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Goal setting
  • Overseeing daily activities
  • Conflict resolution
  • Leading team meetings
  • Safety processes and procedures
  • Team Check-ins
  • Onboarding and orientation
  • Verbal and written communication

Accomplishments

  • Completed "Red Chocolate" training tailored to reduce company waste and increase company profitability by 6%
  • Participated in 3-4 years of "Cultural Architecture" Leadership Training
  • Attended and completed Aveda Business Collage courses tailored to increase company productivity to 85%, increase profitability, effective communication, leadership development and increase company benchmarks
  • Participated in Franklin Covey's "7 Habits" training yearly
  • Received "QUnity" Training designed to focus on individual's financial growth
  • Member of "Strategies Coaching" focused on profitability, productivity, staff retention and customer loyalty

References

References upon request

Timeline

Team Leader

Carvana
02.2022 - Current

Team Leader

Mark Pardo SalonSpa
10.2003 - 09.2021

Data Entry Specialist

UNM Police Department
11.2002 - 10.2003

Bachelor of Arts - Mass Communication And Journalism

University of New Mexico

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