Deirdre Holmes-Ungren
Collierville,TN
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
19
19
years of professional experience
Work History
Radiology Clerk
Methodist Healthcare
Germantown, TN
10.2018 - 06.2023
- Reviewed patient records and ensured accuracy of information.
- Verified insurance coverage for imaging services.
- Prepared, organized, and maintained patient charts.
- Provided administrative support to the Radiology Department, including scheduling patient appointments and coordinating with other departments.
- Maintained radiology records and databases, ensuring accuracy of information entered.
- Processed and filed completed medical reports in a timely manner.
- Entered patient data into electronic health records system accurately and efficiently.
- Maintained accurate inventory of supplies used in imaging processes.
- Answered incoming calls from patients and other healthcare providers promptly and professionally.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Followed established protocols for handling emergency situations.
Office Manager
Kathy Thurmond Edwards State Farm
Memphis, TN
10.2015 - 10.2018
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Claims Advocate Insurance Agent
Lovelace Allstate Insurance Agency
Collierville, TN
01.2004 - 10.2015
- Investigated and documented claims to determine eligibility for coverage.
- Obtained medical records, bills, and other related documents to process claims.
- Analyzed reports of claim activity to identify trends or potential issues.
- Collaborated with various departments including legal, finance, marketing. on claim-related matters.
- Evaluated insurance contracts for changes that could affect the processing of claims.
- Reviewed claims denials for accuracy prior to issuing final decisions.
- Provided support to internal partners in resolving complex claims issues.
- Conducted detailed audits of closed files for accuracy and completeness.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Handled modification and updating of policies.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Education
High School Diploma -
Point Loma High School
San Diego, CA06-1977
State Certification - Certified Nurses Aid
San Digo Mesa College
San Diego, CA06-1977
Skills
- Medical terminology proficiency
- Interdepartmental Coordination
- Unit Administration
Affiliations
- In my leisure time I love to cook it is a real passion of mine. I Love to travel since I was a Flight Attendant I was very fortunate to travel to many different countries and cities. Love to experience new cultures and traditions.
Timeline
Radiology Clerk
Methodist Healthcare
10.2018 - 06.2023
Office Manager
Kathy Thurmond Edwards State Farm
10.2015 - 10.2018
Claims Advocate Insurance Agent
Lovelace Allstate Insurance Agency
01.2004 - 10.2015
High School Diploma -
Point Loma High School
State Certification - Certified Nurses Aid
San Digo Mesa College