Deirdre Irwin
Meridianville
Summary
Adept Technical Lead Architect with a proven track record at Hexagon, enhancing business growth through strategic client engagements and technical excellence. Spearheaded projects at Ernst & Young, merging database administration and team leadership to elevate system efficiency and client satisfaction. Excelled in fostering team collaboration and problem-solving, ensuring the seamless delivery of turnkey solutions.
Overview
43
43
years of professional experience
Work History
Technical Lead Architect
Hexagon
10.2003 - 01.2024
- Instrumental in the implementation and cutovers of both CAD and OnCall solutions.
- Contributed to business growth by actively participating in client meetings, showcasing technical capabilities, and winning new projects.
- Developed comprehensive documentation detailing system architecture specifications, enabling efficient knowledge transfer among team members.
- Resolved complex technical issues promptly, minimizing downtime while maximizing customer satisfaction.
- Mentored junior team members, providing guidance on technical challenges and fostering professional growth.
- Provided support during customer implementations and applied industry best practices.
- Conducted technical workshops and education sessions for customers.
- Supervised deployments and provided troubleshooting and user support.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
Project Engineer
SchlumbergerSema
10.1999 - 03.2002
- Performed market analysis and requirement gathering for Smallworld and ESRI
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Delivered high-quality products consistently by adhering closely to industry standards and best practices within each stage of a given project''s lifecycle.
- Documented and developed engineering procedures and processes.
Senior Technical Consultant
Ernst & Young
09.1998 - 01.1999
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Led troubleshooting efforts for complex technical problems while maintaining a focus on client satisfaction throughout resolution processes.
- Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
- Collaborated with cross-functional teams, ensuring timely project completion and client satisfaction.
- Collaborated with upper management to drive strategy and implement new processes.
- Defined logical database design and implemented physical database for DB2 and Oracle
Senior Technical Consultant
Hexagon/Intergraph
05.1981 - 09.1998
- Installed client/server applications.
- Customized software per state and site requirements.
- Developed and conducted training seminars.
- Supported international sites with public safety implementation.
Education
Master of Science - Managment/Computer Science
University of Alabama At Huntsville
Huntsville, ALBachelor of Arts - Political Science/Psychology
University of Alabama At Huntsville
Huntsville, ALSkills
- Business process improvement
- Database Administration
- Continuous Integration and Deployment
- Team Leadership and Mentoring
- Problem Solving and Troubleshooting
- Business solutions
- Customer implementation
- Process Analysis
- Communication and Team Collaboration
- Requirements Analysis
- Software Development Lifecycle
Timeline
Technical Lead Architect
Hexagon
10.2003 - 01.2024
Project Engineer
SchlumbergerSema
10.1999 - 03.2002
Senior Technical Consultant
Ernst & Young
09.1998 - 01.1999
Senior Technical Consultant
Hexagon/Intergraph
05.1981 - 09.1998
Master of Science - Managment/Computer Science
University of Alabama At Huntsville
Bachelor of Arts - Political Science/Psychology
University of Alabama At Huntsville