Deirdre Jones

Work History

EHR Consultant

Einstein Medical Center

New Philadelphia, PA

12.2021 - 02.2022

Investigated new and emerging software applications to design, select, implement and use administrative information systems effectively.
Designed and developed forward-thinking systems that meet user needs and improve productivity.
Coordinated deployments of new software, feature updates and fixes.
Analyzed work to generate logic for new systems, procedures and tests.
Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Developed conversion and system implementation plans.
Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
Tested functional compliance of company products.
Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Conducted data modeling, performance and integration testing.
Corrected, modified and upgraded software to improve performance.
Developed next generation integration platform for internal applications.
Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Validated results and performed quality assurance to assess accuracy of data.
Analyzed program data to provide input for key decision making and strategic planning.
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Educated staff on organizational mission and goals to help employees achieve success.
Decreased product defects 100% by implementing quality assurance guidelines.

EHR Consultant

Jennersville Hospital

West Grove, PA

01.2015 - 12.2021

Investigated new and emerging software applications to design, select, implement and use administrative information systems effectively.
Designed and developed forward-thinking systems that meet user needs and improve productivity.
Coordinated deployments of new software, feature updates and fixes.
Analyzed work to generate logic for new systems, procedures and tests.
Inspected equipment, assessed functionality and optimized controls.
Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Devised and executed test plans to assess software functionality, integrity and security based on industry practices and internal policies.
Translated technical concepts and information into terms parties could easily comprehend.
Gathered requirements to determine necessary hardware configurations for planned software.
Developed conversion and system implementation plans.
Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
Tested functional compliance of company products.
Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Built, tested and deployed scalable, highly available and modular software products.
Corrected, modified and upgraded software to improve performance.
Oversaw several major new enhancements to existing software systems
Oversaw several major new enhancements to existing software systems
Oversaw 40 major new enhancements to existing software systems

EHR Senior Consultant

Brandywine Hospital

Coatesville, PA

01.2009 - 01.2015

Supported users with software, hardware and network issues.
Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Configured and distributed devices used daily by employees.
Monitored helpdesk and responded to incoming tickets to address support needs.
Created user accounts and managed access control.
Monitored systems in operation and input commands to troubleshoot areas.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Configured hardware, devices and software to set up work stations for employees.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Maintained servers and systems to keep networks fully operational during peak periods.
Patched software and installed new versions to eliminate security problems and protect data.
Safeguarded patient records and verified compliance with HIPAA standards.
Developed conversion and system implementation plans.
Gathered requirements to determine necessary hardware configurations for planned software.
Conducted data modeling, performance and integration testing.
Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Oversaw 40 major new enhancements to existing software systems

Clinical Support Analyst

Pottstown Surgical Associates

Philadelphia, PA

03.2005 - 01.2009

Supported users with software, hardware and network issues.
Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Configured and distributed devices used daily by employees.
Monitored helpdesk and responded to incoming tickets to address support needs.
Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
Patched software and installed new versions to eliminate security problems and protect data.
Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
Monitored systems in operation and input commands to troubleshoot areas.
Maintained servers and systems to keep networks fully operational during peak periods.
Created user accounts and managed access control.
Saved $100's by implementing cost-saving initiatives that addressed long-standing problems
Increased customer satisfaction by resolving software issues
Increased customer satisfaction by resolving software related issues

Medical Office Manager

The Nelson Medical Group/Graysferry Office

Philadelphia, PA

05.1996 - 03.2005

Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Oversaw accounting, budgeting, and financial reporting.
Assisted with regulatory issues such as compliance.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Addressed and remedied all patient or team member issues.
Developed policies and procedures for effective practice management.
Developed and maintained electronic record management systems to analyze and process data.
Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Consulted with healthcare professionals on business decisions.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Built relationships with physicians to create steady referral pipeline.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Created and implemented organizational policies and procedures.
Developed close working relationships with front office and back office staff.
Managed 52 employees with various personalities and from different cultures for large 3-physician practice
Managed 25 employees with various personalities and from different cultures for large 6-physician practice
Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[100's

Summary

Overview

Work History

EHR Consultant

EHR Consultant

EHR Senior Consultant

Clinical Support Analyst

Medical Office Manager

Education

Associate in Medical Billing And Coding - Medical Records

Certificate - Medical Assistance

Skills

Work Availability

Timeline

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