Deirdre Jones
Einstein Medical Center
Philadelphia,PA
26
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
EHR Consultant
2 Months- Investigated new and emerging software applications to design, select, implement and use administrative information systems effectively.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Coordinated deployments of new software, feature updates and fixes.
- Analyzed work to generate logic for new systems, procedures and tests.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Developed conversion and system implementation plans.
- Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
- Tested functional compliance of company products.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Conducted data modeling, performance and integration testing.
- Corrected, modified and upgraded software to improve performance.
- Developed next generation integration platform for internal applications.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Validated results and performed quality assurance to assess accuracy of data.
- Analyzed program data to provide input for key decision making and strategic planning.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Educated staff on organizational mission and goals to help employees achieve success.
- Decreased product defects 100% by implementing quality assurance guidelines.
EHR Consultant
6 Years 11 Months- Investigated new and emerging software applications to design, select, implement and use administrative information systems effectively.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Coordinated deployments of new software, feature updates and fixes.
- Analyzed work to generate logic for new systems, procedures and tests.
- Inspected equipment, assessed functionality and optimized controls.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Devised and executed test plans to assess software functionality, integrity and security based on industry practices and internal policies.
- Translated technical concepts and information into terms parties could easily comprehend.
- Gathered requirements to determine necessary hardware configurations for planned software.
- Developed conversion and system implementation plans.
- Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
- Tested functional compliance of company products.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Built, tested and deployed scalable, highly available and modular software products.
- Corrected, modified and upgraded software to improve performance.
- Oversaw several major new enhancements to existing software systems
- Oversaw several major new enhancements to existing software systems
- Oversaw 40 major new enhancements to existing software systems
EHR Senior Consultant
6 Years- Supported users with software, hardware and network issues.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Configured and distributed devices used daily by employees.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Created user accounts and managed access control.
- Monitored systems in operation and input commands to troubleshoot areas.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Safeguarded patient records and verified compliance with HIPAA standards.
- Developed conversion and system implementation plans.
- Gathered requirements to determine necessary hardware configurations for planned software.
- Conducted data modeling, performance and integration testing.
- Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Oversaw 40 major new enhancements to existing software systems
Clinical Support Analyst
3 Years 10 Months- Supported users with software, hardware and network issues.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured and distributed devices used daily by employees.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and managed access control.
- Saved $100's by implementing cost-saving initiatives that addressed long-standing problems
- Increased customer satisfaction by resolving software issues
- Increased customer satisfaction by resolving software related issues
Medical Office Manager
8 Years 10 Months- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Assisted with regulatory issues such as compliance.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Consulted with healthcare professionals on business decisions.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Built relationships with physicians to create steady referral pipeline.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and implemented organizational policies and procedures.
- Developed close working relationships with front office and back office staff.
- Managed 52 employees with various personalities and from different cultures for large 3-physician practice
- Managed 25 employees with various personalities and from different cultures for large 6-physician practice
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice $[100's
Education
Associate in Medical Billing And Coding - Medical Records
Certificate - Medical Assistance
Skills
Project Management
Object-Oriented Programming
Databases: Oracle
MongoDB
Software Development Standards
Code and Quality Standards
RDMS Development and SQL
Analytical Thinking and Problem Solving
Software Documentation Control
Adobe Software
End User Support
Software Customizations
Software Quality Assurance
Hardware Configuration
Eagerness to Learn New Technologies
Software Testing and Validation
Web Programming
CRM Software
Firmware Releases
MEDITECH Software
Vital Sign Assessment
Medical History Recording
Data Modeling
Good Telephone Etiquette
Clerical Support
Active Listening
Analytical and Critical Thinking
Schedule Coordination
Handling Customer Complaints
Staff Development and Training
Team Management and Supervision
Team Building
Remote Work Coordination
Data Analysis and Modeling
Customer Service Management
Microsoft Office
Database Maintenance
Verbal and Written Communication
Excellent Communication
Decision Making
Software Evaluation
Technical Troubleshooting
Resolving Problems and Incidents
Hardware and Software Repair
Hardware and Software Configuration
Access Management Software
System Configuration
Online Chat Support
MySQL
Remote Technical Support
User Training
Incoming Call Management
LAN and WAN Assessment
Problem Solving
Inventory Procedure Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EHR Consultant
Einstein Medical Center
12.2021 - 02.2022Read More
EHR Consultant
Jennersville Hospital
01.2015 - 12.2021Read More
EHR Senior Consultant
Brandywine Hospital
01.2009 - 01.2015Read More
Clinical Support Analyst
Pottstown Surgical Associates
03.2005 - 01.2009Read More
Medical Office Manager
The Nelson Medical Group/Graysferry Office
05.1996 - 03.2005Read More
Institute of Medical Business Career
Associate in Medical Billing And Coding from Medical Records
Read More
Thompson Institute
Certificate from Medical Assistance
Read More