Deirdre Jones
Piedmont,SC
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
4
4
years of professional experience
Work History
General Manager
Kentucky Fried Chicken
04.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
COLLECTIONS SPECIALIST/Service Manager
FAMILY AUTO GROUP
08.2022 - 04.2023
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Handled service calls for customers and coordinated with shops for efficient and timely repairs to keep customers paying.
Collections Coordinator
GOBAL LENDING SERVICES
03.2020 - 08.2022
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
- Streamlined collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivables.
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
- Collaborated with sales team to address credit risks, establishing credit limits and payment terms for new customers.
- Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
- Implemented early warning systems to identify potential problem accounts before they became delinquent, enabling proactive intervention and resolution efforts.
Education
High School Diploma -
Crescent High School
Iva, SC06.2008
Skills
- Payment Acceptance
- Customer Service Management
- Advanced computer skills
- Account Reconciliation
- Relationship Building
- Schedule Management
- Customer Service
- Creativity and Innovation
- Sales Growth
- Operations Management
- Team Development
- Staff Leadership
Timeline
General Manager
Kentucky Fried Chicken
04.2023 - Current
COLLECTIONS SPECIALIST/Service Manager
FAMILY AUTO GROUP
08.2022 - 04.2023
Collections Coordinator
GOBAL LENDING SERVICES
03.2020 - 08.2022
High School Diploma -
Crescent High School
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