Highly motivated and dynamic professional with a demonstrated history of successfully showcasing merchandise, delivering prompt and friendly customer service, employing persuasive sales techniques, and maintaining precise transactional accuracy.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Daikin Comfort Technologies
03.2024 - Current
.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Answered customers' questions regarding products, prices, and availability.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Managed friendly and professional customer interactions.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Set up new accounts, established customer credit and set up payment methods.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Developed, maintained and utilized diverse client base.
Concierge/Receptionist
Brookdale
08.2020 - 10.2023
Developed strong relationships with key partners in order to ensure smooth operations between departments.
Offered guests beverages and refreshments upon check-in.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Built and maintained productive relationships with employees.
Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Arranged special accommodations for guests to enhance visitor experiences.
Maintained guest privacy and building reputation by keeping information confidential.
Directed incoming calls and messages to appropriate staff or residents.
Kept updated records of guest feedback forms in order to measure service quality over time.
Updated front desk's concierge book to maintain most relevant visitor information.
Arranged for translators and other special services for guests.
Offered personalized concierge services such as booking appointments or arranging transportation needs for guests.
Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Answered guest questions regarding local area, facilities and amenities.
Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Scheduled space or equipment for special programs, meetings and conferences.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Understood and followed oral and written directions.
Server/Caregiver
Linden at danvers
08.2016 - 04.2020
Follow a care plan for client and report on complete tasks.
Providing physical and emotional support to patients.
Helping with personal hygiene, running errands, and providing companionship.
Took orders from customers accurately and in a timely manner.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Garnished dishes and beverages to serve visually appealing menu items.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Greeted guests and provided menus.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Followed health safety guidelines when preparing and serving food products.
Trained new employees to perform duties.
Addressed complaints to kitchen staff and served replacement items.
Ensured that each guest was served courteously, quickly, and efficiently.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Monitored dining room for cleanliness and proper set-up at all times.
Provided exceptional service to high volume of daily customers.
Education
High school diploma -
Salem High School
Salem, MA
06.2018
Skills
Customer service
Reservation Coordination
Guest Relations
Transportation Coordination
Administrative Support
Hospitality
Quality Assurance
Telephone Etiquette
Bookkeeping
Safety Procedures
Guest Experiences
Dining Reservations
Management Interaction
Conflict Resolution
Haitian Creole - Expert
Attention to Detail
Cheerful and energetic
Superior organizational skills
Email and Phone Etiquette
Data Entry
Interpersonal Communication
Relationship Building
Documentation And Reporting
Payment Processing
Multitasking Abilities
Problem-Solving
Account Servicing
Mincron
Microsoft word
Timeline
Inside Sales Representative
Daikin Comfort Technologies
03.2024 - Current
Concierge/Receptionist
Brookdale
08.2020 - 10.2023
Server/Caregiver
Linden at danvers
08.2016 - 04.2020
High school diploma -
Salem High School
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