Deirdre Lucien

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• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Answered customers' questions regarding products, prices, and availability.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Set up new accounts, established customer credit and set up payment methods.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Developed, maintained and utilized diverse client base.
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• Developed strong relationships with key partners in order to ensure smooth operations between departments.
• Offered guests beverages and refreshments upon check-in.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Built and maintained productive relationships with employees.
• Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Arranged special accommodations for guests to enhance visitor experiences.
• Maintained guest privacy and building reputation by keeping information confidential.
• Directed incoming calls and messages to appropriate staff or residents.
• Kept updated records of guest feedback forms in order to measure service quality over time.
• Updated front desk's concierge book to maintain most relevant visitor information.
• Arranged for translators and other special services for guests.
• Offered personalized concierge services such as booking appointments or arranging transportation needs for guests.
• Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
• Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
• Answered guest questions regarding local area, facilities and amenities.
• Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
• Scheduled space or equipment for special programs, meetings and conferences.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Understood and followed oral and written directions.

• Follow a care plan for client and report on complete tasks.
• Providing physical and emotional support to patients.
• Helping with personal hygiene, running errands, and providing companionship.
• Took orders from customers accurately and in a timely manner.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Garnished dishes and beverages to serve visually appealing menu items.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Greeted guests and provided menus.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Followed health safety guidelines when preparing and serving food products.
• Trained new employees to perform duties.
• Addressed complaints to kitchen staff and served replacement items.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Monitored dining room for cleanliness and proper set-up at all times.
• Provided exceptional service to high volume of daily customers.