DEIRDRE PALMER
Summary
- Clinton, MD I am a recent medical billing & coding certificate program graduate. I am experienced in various professional environments, work well with others, and am dedicated to positive outcomes through effective communication and teamwork. I am a goal-oriented professional with 10+ years as a warehouse associate, customer service & the hospitality industry. I plan to transition my organizational skills, leadership qualities, and newly acquired educational skills to an entry-level position within the Health Information Management Department. I am currently pursuing positions in customer service, delivery driver, or assistant manager in retail stores/warehouse environments. - Dedicated professional with multiple skills:
- Self-Starter
- Time Management
- Leadership Development
- Problem Solving
- Customer Service Oriented
- Effective Communicaton written & verbal
- Detail-Oriented in data entry compliance methods, accuracy and timeliness
Overview
21
21
years of professional experience
Work History
Customer Service Associate/ Cook
Six Flags
01.2018 - 01.2022
- Prep-cook, grill/fryer, ticket gate verifier, dishwasher, concessions stand cashier, member services associate, line-server & food line-prep
- Aramark/ AT&T Center - Cook I
- Housekeeping, Event concession stand cashier, Dishwasher, Food-prep, Grill/fryer, Cook
- Bluegreen Resorts/ Spa and Red Roof Inn - Houskeeping
- Cleaned rooms, and bathrooms, changed linen, dusted and vacuumed rooms
- 10 rooms per 8hr shift
Warehouse Associate/ Order Picker
Blue Ribbon Staffing Agency
01.2019 - 01.2021
- Picked ticket orders to fulfill customer orders
- Pulled warehouse items from the shelves based on number, size, color, quantity requirements
- Ensured that all orders were accurate, undamaged, securely loaded on pallets for wrapping, shipping & delivery
- I consistently reached my daily pick quota of warehoused items needed for delivery to different medical facilities, (320-400)
- Followed all warehouse safety regulations
Cashier
EVEN
01.2017 - 01.2019
- Received new product inventory daily
- Stocked new merchandise and rotated existing stock by appropriate date
- Processed and disposed of expired inventory, write-offs
- Cooked daily prepared hot foods, as well as multiple coffee carafes
- Counted, balanced and processed cash register paperwork for daily closing procedures
- Trained new employees
Program Director
Jenny Craig
01.2007 - 01.2012
- Supported Jenny Craig's business through the selling and marketing of business products, including weight loss programs, food orders, and exercise equipment
- Sharpened and maintained high-quality sales skills through the following: converting leads into sales, generating new leads, following up with “no-sale” clients, completing service checks on current clients to ensure 100% customer service satisfaction
- Upgraded client programs
- Rescheduled inactive clients
- Made daily customer-care calls to ensure client success
- Initiated cross-selling opportunities
- Presented additional products to meet client needs
Warehouse Associate/ & Shipping/ Receiving
Unicore Warehouse
01.2001 - 01.2006
- Pulled shipping & receiving orders for all incoming/outgoing shipments
- Picked orders, loaded pallets, and verified each pallet for delivery order accuracy before wrapping & loading on the truck
- Unloaded new shipments & supplies from the truck
- Checked in shipments to ensure order accuracy
- Ensured all supplies & new inventory were properly stocked/put in appropriate storage locations
Package Handler
San Antonio Food
- Sorted food bags to distribute and load to needy families during COVID-19
Education
DeVry University
04.2024
Diploma -
Surrattsville High School
01.1989
Skills
- Familiar with software applications such as:
- Word, PowerPoint and Excel
- Familiar with ICD-10-CM/PCS, 3M Encoding System, CPT/HCPCS, DRG Codes
- Familiar with CMS 1500 and CMS 1450 (UB-04) claim forms
- Familiar with HIPAA rules and regulations
Timeline
Warehouse Associate/ Order Picker
Blue Ribbon Staffing Agency
01.2019 - 01.2021
Customer Service Associate/ Cook
Six Flags
01.2018 - 01.2022
Cashier
EVEN
01.2017 - 01.2019
Program Director
Jenny Craig
01.2007 - 01.2012
Warehouse Associate/ & Shipping/ Receiving
Unicore Warehouse
01.2001 - 01.2006
Package Handler
San Antonio Food
DeVry University
Diploma -
Surrattsville High School
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