Deirdre Ward
Mohawk,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Costello Eye Physicians and Surgeons
05.2018 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Did surgery billing in a timely manner to submit to billing department.
- Coded all surgery charts and made sure all coding and signatures were implemented.
- Did most basic office duties, faxing, filing, copying.
Medical Receptionist
Dr Richard Sleeper
10.2002 - 05.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Education
Associate Of Applied Arts - Healthcare Administration
University of Phoenix
Tempe, AZ09.2014
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- Reminder calls
- Patient Relations
- Medical Billing
- Electronic Medical Records
- EMR / EHR
- Referral Verification
- Medical Charting
- Medical billing and coding
- Inventory Oversight
- Data Entry
Timeline
Medical Receptionist
Costello Eye Physicians and Surgeons
05.2018 - 08.2024
Medical Receptionist
Dr Richard Sleeper
10.2002 - 05.2018
Associate Of Applied Arts - Healthcare Administration
University of Phoenix
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