Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deirdre Wilder

Richland,MS

Summary

Focused Administrative Coordinator handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.

Overview

19
19
years of professional experience

Work History

Distribution Driver

WWL Vehicle Services America
09.2023 - Current
  • Responsible for vehicle damage prevention by following yard safety procedures
  • Drive units into pre-bay, stock and other areas as needed
  • Performed buy/scan of vehicles to transfer status
  • Verified that Monroney label matches VIN plate and wo
  • Assisted in training new drivers on company policies, procedures, and best practices for safe driving.
  • Maintained a clean and organized vehicle, promoting safety and proper functioning of equipment.

Pharmacy Technician-Externship

Germantown Pharmacy
07.2023 - 08.2023
  • Called patients to verify their shipping and payment information and collect their insurance information
  • Helped patients with complaints and questions and gave them information about products and services
  • Prepared UPS label for shipping through NimbleRx
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • It enhanced pharmacy workflow by assisting pharmacists with dispensing, labeling, and packaging.
  • Answered 60 incoming phone calls and addressed questions from customers and healthcare providers.

Dispatcher

3rd Time Express LLC
01.2023 - 06.2023
  • Provided field units with information about orders, traffic, obstacles, and requirements
  • Entered data in computer system and maintain logs and records of calls, activities, and other information
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Medical Equipment Customer Service Representative

Rotech Healthcare Inc.
05.2022 - 12.2022
  • Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance to obtain timely and accurate payments
  • Managed all aspects of the intake portal software system, answering the phone and receiving faxes, collecting patient and referral source information, printing tickets, assembling charts, and processing paperwork
  • Processed paperwork-confirms tickets for the delivery drivers inputted new patient set-ups, dispatched and scheduled drivers' daily deliveries and equipment pickups, and assembled charts
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled 30 incoming escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Contract Pharmacy Technician -Remote

Ultimate Staffing Service
10.2021 - 04.2022
  • Utilized multiple different systems- Cover-My-Meds, RX Claims, BET Website (Benefits Editor Tool), Right Fax, WebEx, and Microsoft Teams
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality
  • Processed incoming drug prescription orders by checking deliveries against paperwork and updating the computer system
  • Verified and filed 60 daily prescriptions in a high-volume pharmacy environment
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Qualified Intellectual Disabilities Professional

New Progression LLC
11.2020 - 06.2021
  • Increased client engagement in community activities by identifying meaningful opportunities for participation.
  • Delivered high-quality training programs for staff members focused on best practices in supporting individuals with intellectual disabilities.
  • Promoted independence for individuals with intellectual disabilities through skill-building activities and goal-setting processes.
  • Facilitated social skills development through group activities designed to foster positive peer interactions and friendships among clients.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Redirected students using Positive Behavior Support (PBS).

Mental Health Technician

Brentwood Behavioral Healthcare
11.2019 - 05.2021
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Behavioral Health Associate II

Millcreek School of Pearl
05.2018 - 11.2020
  • Provided care based on the priority of needs and available resources to the specific service population of the facility
  • Provided therapeutic care, help with admitting and discharging patient
  • Monitored physical and emotional well-being of patient and reported unusual behavior or physical ailments to appropriate staff
  • Documented clinical notes on the students daily activities and behaviors in the school setting
  • Encouraged students to participate in social, recreational, and therapeutic activities to develop social relationships
  • Taught strategies to promote client wellness and independence
  • Transported students to appropriate destinations.

Residential Parent Educator

MS Schools for the Deaf and the Blind
08.2013 - 12.2016
  • Assisted students with daily homework, everyday living, and social skills
  • Assisted with other scheduled activities designed to make students more independent; wrote observations of student behavior and activities
  • Assisted with personal care as needed and was involved in running several outdoor recreational activities.

Direct Care Worker

Mississippi State Hospital
12.2012 - 07.2015
  • Recorded hospital clients' vital signs and weight metrics; authored non-technical reports documenting client behavior and activity; administered basic life-saving techniques such as CPR
  • Directed and participated in recreational and social activities for clients
  • Accompanied clients to activities and programs outside the facility
  • Participated in in-service training sessions; and performed related or similar duties as required or assigned.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.

Medical Administrative Assistant

UMC Medical Cent
08.2009 - 09.2012
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Health Information Specialist II

The University of Mississippi Medical Center
02.2006 - 08.2009
  • Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned and uploaded medical records into electronic medical records system.
  • Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
  • Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
  • Ensured compliance with HIPAA regulations through diligent management of confidential patient data.

Education

Bachelor of Arts - Business Management

Penn Foster College
Scottsdale, AZ

Associate in Science (AS) in Pharmacy Technology -

Penn Foster Career College
Scranton, PA
05.2023

Certificate in Occupational Therapy Aide -

Penn Foster College
Scottsdale, AZ
01.2021

Diploma in Medical Billing and Coding -

Antonelli College
Jackson, MS
05.2018

Certification in Clinical Medical Assistant - Medical Assisting

Healing Touch Career College
Hattiesburg, MS
05.2017

Associate of Applied Science - Medical Office Assistance

Hinds Community College
Raymond, MS
06.2005

Skills

  • Professionalism and Punctuality
  • Time Management
  • Team Collaboration
  • Microsoft Office
  • Office Equipment Maintenance
  • CRM Software
  • Scheduling appointments
  • Appointment Scheduling
  • Phone and Email Etiquette
  • Microsoft Excel
  • Telephone Etiquette
  • Tech-Savvy
  • Administration and Operations
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Reliability
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Task Prioritization
  • Interpersonal Skills

Timeline

Distribution Driver

WWL Vehicle Services America
09.2023 - Current

Pharmacy Technician-Externship

Germantown Pharmacy
07.2023 - 08.2023

Dispatcher

3rd Time Express LLC
01.2023 - 06.2023

Medical Equipment Customer Service Representative

Rotech Healthcare Inc.
05.2022 - 12.2022

Contract Pharmacy Technician -Remote

Ultimate Staffing Service
10.2021 - 04.2022

Qualified Intellectual Disabilities Professional

New Progression LLC
11.2020 - 06.2021

Mental Health Technician

Brentwood Behavioral Healthcare
11.2019 - 05.2021

Behavioral Health Associate II

Millcreek School of Pearl
05.2018 - 11.2020

Residential Parent Educator

MS Schools for the Deaf and the Blind
08.2013 - 12.2016

Direct Care Worker

Mississippi State Hospital
12.2012 - 07.2015

Medical Administrative Assistant

UMC Medical Cent
08.2009 - 09.2012

Health Information Specialist II

The University of Mississippi Medical Center
02.2006 - 08.2009

Associate in Science (AS) in Pharmacy Technology -

Penn Foster Career College

Certificate in Occupational Therapy Aide -

Penn Foster College

Diploma in Medical Billing and Coding -

Antonelli College

Bachelor of Arts - Business Management

Penn Foster College

Certification in Clinical Medical Assistant - Medical Assisting

Healing Touch Career College

Associate of Applied Science - Medical Office Assistance

Hinds Community College

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Deirdre Wilder