Deirdre Williams
Katy,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource Position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR & Benefits Operations Partner
Mattress Firm
Houston, TX
11.2021 - Current
- Worked with managers to achieve compliance with organizational policies,
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Adhered to federal and state guidelines and managed payroll and benefits for over 6000 employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Provided resolution to complex and confidential issues by Action.
Benefits Advocate
Arthur J. Gallagher
Katy, Texas
08.2018 - 11.2021
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Onboarded and monitored program participants and guided each through entry-level stages.
- Reached out to individuals eligible for services to solicit applications and offer assistance.
- Assisted interested parties in navigating admissions procedures and dealing with eligibility issues.
- Managed required paperwork to help individuals sign up for Medical, Dental, Vision, and other services.
Senior Service Account Manager
United Healthcare Group
Houston, TX
03.2016 - 08.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Supervisor
United Healthcare Group
Houston, TX
12.2014 - 03.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Interviewed, hired and trained new employees for production positions.
Subject Matter Expert
United Healthcare Group
Houston, TX
04.2012 - 12.2014
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
- Developed business cases, presentations and reports for senior management.
- Documented client progress through case notes and documentation.
- Designed and prepared technical reports, studies and related documentation.
- Provided customer and network administration services such as passwords, electronic mail accounts and troubleshooting.
Customer Service Representative
United Healthcare Group
Houston, TX
07.2011 - 04.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Master Of Business Administration - Human Resources Management
Devry, Keller School of Management
Houston, TX03.2012
Skills
- Carrier Relationships
- Claims Analysis
- Improvement Plans
- Legal Requirements
- Critical Thinking
- Confidential Records Management
- Human Resources Department Processes
- Performance Plans
- Talent Management
- Microsoft Office Suite
- HR Transformation
- Conducting Employee Orientations
- Active Listening
- 401K Plan Administration
- Benefits and Compensation Management
- Organizational Standards
- Corporate Social Responsibility
- Reading Comprehension
- Manager Coaching and Training
- Labor Relations
- Management of Financial Resources
- Corrective Actions
- Employee Retirement Income Security Act
- Client Requirements
- Employment Law Compliance
- Root Cause Analysis
- Complex Problem-Solving
- Filing Systems
- Strategic Goals
- Employment Opportunities
- Customer Satisfaction
- Problem Resolution
- Daily Logs
- Disciplinary Procedures
- Performance Improvement
Certification
- Professional Human Resource Certificate
Timeline
HR & Benefits Operations Partner
Mattress Firm
11.2021 - Current
Benefits Advocate
Arthur J. Gallagher
08.2018 - 11.2021
Senior Service Account Manager
United Healthcare Group
03.2016 - 08.2018
Supervisor
United Healthcare Group
12.2014 - 03.2016
Subject Matter Expert
United Healthcare Group
04.2012 - 12.2014
Customer Service Representative
United Healthcare Group
07.2011 - 04.2012
Master Of Business Administration - Human Resources Management
Devry, Keller School of Management
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