DEIRDRE WURSTER
Ephrata
Summary
Crew Member with proven expertise in customer service and teamwork, at Dunkin' Donuts. Good at enhancing customer satisfaction and repeating business through efficient food preparation and cash handling. Ensured high-quality service and operational efficiency. Achieved notable improvements in order accuracy and dining area cleanliness, contributing to a positive dining experience. Focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
2
2
years of professional experience
Work History
Shift Lead
Duck Donuts
07.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Took orders from customers and talked to customers
- Made different coffee drinks, batches of dough , doughnuts and sandwiches.
CREW MEMBER
Dunkin' Donuts
09.2023 - 08.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Increased customer satisfaction with prompt and accurate order taking.
- Boosted repeat customer rates by providing friendly and engaging service.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
Ephrata Senior High School
Ephrata, PA06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Drive-Thru Operations
- Food Preparation
- Store Opening and Closing
- Rules enforcement
- Knowledge sharing
- Shift leadership
- Employee training
- Guest service
Timeline
Shift Lead
Duck Donuts
07.2025 - Current
CREW MEMBER
Dunkin' Donuts
09.2023 - 08.2024
High School Diploma -
Ephrata Senior High School