Deirdre W
Copperas Cove
Summary
Dynamic and detail-oriented professional with experience at Christy's Cleaning Crew, excelling in efficient cleaning techniques and quality assurance. Proven ability to enhance cleanliness standards and foster client relationships through effective communication. Strong team collaboration skills and adept in deep cleaning processes, ensuring a safe and organized environment.
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
17
17
years of professional experience
Work History
Cleaning Crew Member
Christy's Cleaning Crew
02.2024 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Emptied trashcans and transported waste to collection areas.
Customer Service Representative
QVC
11.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
PCA
SYKES
03.2018 - 10.2023
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Updated computer system with current customer, payment and inventory information.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
Food Service Worker
Taco Bell
04.2016 - 02.2018
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Food Service Worker
McDonald's Restaurant
06.2012 - 02.2016
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Developed and maintained positive relationships with customers to enhance service.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Increased repeat business with high standards of food quality and service.
- Cleaned and organized kitchen, dining and service areas.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
Assistant Manager
SUBWAY®Restaurants
07.2008 - 06.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ01-2023
Skills
- Team collaboration
- Efficient cleaning techniques
- Deep cleaning processes
- Basic maintenance tasks
- Quality assurance
- Flexible scheduling
- Quality control
- Dusting techniques
Timeline
Cleaning Crew Member
Christy's Cleaning Crew
02.2024 - Current
Customer Service Representative
QVC
11.2023 - 01.2025
PCA
SYKES
03.2018 - 10.2023
Food Service Worker
Taco Bell
04.2016 - 02.2018
Food Service Worker
McDonald's Restaurant
06.2012 - 02.2016
Assistant Manager
SUBWAY®Restaurants
07.2008 - 06.2012
Bachelor of Science - Business
University of Phoenix
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