Deirdre Skinner
Hopkins,SC
Summary
Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with an upbeat, positive attitude and a proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Student Accounts Coordinator
University of Arizona Global Campus
03.2024 - Current
- Maintained confidentiality of sensitive information pertaining to student finances and personal details in line with institutional policies.
- Continuously sought opportunities for professional development in the field of student accounts management to stay current with industry best practices and emerging trends.
- Managed financial aid disbursement, ensuring timely distribution of funds to qualified students.
- Maintained accurate student account records by conducting regular audits and reconciliations.
- Reduced delinquent accounts by proactively identifying at-risk situations and offering tailored solutions for resolution.
Claims Representative
VSP
12.2022 - 03.2024
- Verified policyholder information, updated records, and ensured accurate and timely documentation
- Assisted customers with policy changes, claims processing, billing inquiries
- Explained insurance coverage details, policy terms and conditions, and claims procedures to customers
- Maintained confidentiality of customer information
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
Data Entry Representative (remote)
Agero
03.2019 - 12.2022
- Answered incoming calls and responded to customer inquiries regarding roadside assistance services
- Input client information into customer account database
- Contacted customers via phone or email to address data inquiries
- Elevated customer satisfaction ratings by promptly resolving client and case issues
- Maintained a high level of professionalism and empathy when dealing with customers in stressful situations
front desk
Savannah bed and breakfast
08.2021 - 12.2021
- Greeted guests in a friendly and professional manner, ensuring a positive first impression
- Handle guest check-ins and check-outs accurately
- Resolved customer complaints and inquiries via phone and email
- Handled reservations, cancellations, and modifications as necessary
Education
Associate of science - Healthcare administration
Colorado Technical University
Colorado Springs, CO08.2021
Skills
- Efficient and Detail-Oriented
- 55 WPM Typing speed
- Technical Support
- Email Support
- Data Entry
- Microsoft Office
- Billing
- Financial acumen
- Payment management
- Account management
- Aging reports analysis
- HIPAA compliance awareness
- Medical record review
- Claims processing proficiency
- Insurance claims processing
Timeline
Student Accounts Coordinator
University of Arizona Global Campus
03.2024 - Current
Claims Representative
VSP
12.2022 - 03.2024
front desk
Savannah bed and breakfast
08.2021 - 12.2021
Data Entry Representative (remote)
Agero
03.2019 - 12.2022
Associate of science - Healthcare administration
Colorado Technical University
Similar Profiles
Angela Kennedy DibalaAngela Kennedy Dibala
Admission Specialist – Military Enrollment Team at University of Arizona Global CampusAdmission Specialist – Military Enrollment Team at University of Arizona Global Campus
Kevin ChaseKevin Chase
Admissions Specialist at University of Arizona Global CampusAdmissions Specialist at University of Arizona Global Campus
Larry WrightLarry Wright
Full Time Online Student at University of Arizona Global CampusFull Time Online Student at University of Arizona Global Campus
Ericka NocheEricka Noche
Corporate Enrollment Advisor III at University of Arizona Global CampusCorporate Enrollment Advisor III at University of Arizona Global Campus
Kobie BrownKobie Brown
Direct Support Professional Caregiver at CHESCO ServicesDirect Support Professional Caregiver at CHESCO Services