Deirdre E Kilgallon

Led and drove collaboration with internal teams and partners to meet expected timelines, budget, and quality standards. Participated in staff meetings, working groups or task forces to implement strategic initiatives. Engaged in ongoing professional development by attending seminars or conferences.

• Developed team atmosphere to drive supportive and productive work environment. Directed special projects and daily operations.
• Cultivated and maintained relationships to promote positive work culture. Coached and guided direct reports on day-to-day operations and company policies and procedures.
• Generated reports to review data and issue corrective actions for improvements. Met with stakeholders to address issues and implement solutions.

• Provided guidance, coaching and development opportunities to direct reports. Implementation of a Call Quality Review Team to review 5% of all calls. Guided the team to discuss and align on scoring and process. Provided monthly quality updates to the department to improve call quality and customer satisfaction. Prepared and supported team members for launch of new products and indications. Supported department technology goals such as Trilogy. Worked with colleagues in Global Medical Affairs. Global Medical Information and Product Quality to improve process. Maintained audit readiness mindset. Following audits respond to requests in timely fashion and update process as indicated. Provided direct coaching for performance improvement. drove positive culture changes. Overall goal "improve the customer experience and support the team."
• Maintained positive relationships with vendors and external partners to support business resilience efforts

• Assumed the role of Interim Assistant Director for Neuro Gen Med and Oncology Teams. Provided support and development to therapeutic area team members monthly. Initiated process improvement sessions and monthly team meetings. Supported clinical studies and timely and accurate completion of ICSR's. Collaborated with management to improved expedited reporting process. Developed a tool and training for evaluation of expedited reports.

• Manager of contracted employees including interviewing, hiring, onboarding, training and termination. Support employees during mentoring and coordinated with team to provide learning experiences in both post-marketing and clinical case processing. Monitored metrics, quality and attendance. Collaborated with therapeutic area manager to prepare trainee to meet department needs.

• Organized and updated new hire training including mentorship and schedules. Developed training plans, e-learning materials, job aids and audiovisual presentations and coordinated material distribution for each course. Implemented learning material delivery via interactive classroom presentations and via synchronous and asynchronous e-learning.

• Responsible for collecting, assessing, and processing Global Adverse Event reports. Utilities FDA 3500 adverse event form for submission to FDA and other Global Regulatory Agencies. Ensures compliance with CFR 314.80 ICH guidelines. Subject Matter Expert in Oncology, Neurology and Devices. Functions as a member of the Adverse Event Quality Program to assure accuracy and timely submission to regulators. Participates in training of Global Affiliates as well as Vendors..

• Provide health care to both healthy and chronically ill students in a public health setting. Evaluate the impact of the students health on his/her education. Organize a team of experts to provide the best educational outcome for the students with disabilities. Determine the effect of medication on the students health and education. Collaborate with staff, students, families and physicians to make the appropriate changes to meet education goals. Maintain student health records to meet state requirements. Develop and provided annual in-services to staff on critical health care topics.