Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deirdree Martinez

Albuquerque

Summary

Board certified Pharmacy Technician excited to bring 2 year background in retail pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers. Working in a hospital setting for 15 years.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Health Services Assistant

Presbyterian Hospital
01.2025 - Current
  • Maximized clinic efficiency by optimizing appointment scheduling processes, reducing missed visits and increasing available time for patients.
  • Advocated for individualized care plans that addressed patients'' unique needs while adhering to established protocols and guidelines within the facility''s framework.
  • Assisted nurses with routine medical tasks, ensuring proper care for all patients.
  • Enhanced the efficiency of medical staff by diligently managing administrative tasks and patient scheduling.
  • Contributed to a positive work environment by consistently demonstrating professionalism and a commitment to teamwork.
  • Facilitated smooth transitions between healthcare providers by coordinating appointments and sharing vital information as needed.

Senior Certified Pharmacy Technician Lead/PRN

Walgreens
10.2022 - Current
  • Managed workflow within the pharmacy department while adhering to all state regulations.
  • Participated in continuing education programs designed to enhance job knowledge.
  • Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Organized medications for dispensing.
  • Compounded and dispensed medications according to physician orders.
  • Ordered prescription refills as requested by physicians or authorized personnel.
  • Verified patient information, including allergies, drug interactions, and contraindications.
  • Adhered to infection control guidelines when handling hazardous materials.
  • Resolved billing issues with insurance companies or other third-party payers.
  • Filled prescriptions accurately under the direction of a pharmacist.
  • Trained new employees on pharmacy operations, policies, procedures, and safety protocols.

Patient Visit Specialist ( Uro/ENT/Las Estancias )

Presbyterian Hospital
02.2022 - 01.2025
  • Executed verification of patient insurance coverage, ensuring compliance with policy limitations.
  • Coordinated cross-departmental efforts to streamline workflow processes.
  • Reviewed prior authorization requests to maintain accuracy in submitted information.
  • Obtained necessary preauthorizations from insurance companies for upcoming procedures.
  • Notified providers promptly about any denied authorizations affecting patient care.
  • Scheduled appointments and diagnostic tests to facilitate patient access to services.
  • Addressed inquiries from providers, patients, and payers regarding authorization progress.
  • Participated in training programs to remain current on compliance activities.

MANAGER

Krispy Kreme
02.2022 - 09.2022
  • Prepare donut orders for the next day, train new employees, place the order for donuts from the factory, count cash drawers before shift starts and at End of shift
  • Make sure everything is ready for the next day.

PATIENT VISIT SPECIALIST( HEART GROUP)

Presbyterian Hospital
04.2019 - 09.2022
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Participated in ongoing training to enhance own job skills and knowledge
  • Met deadlines while maintaining high-quality deliverables
  • Provided efficient and courteous service to customers at all times
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

LABORATORY ASSISTANT III

Tricore Laboratory
03.2018 - 04.2019
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Participated in ongoing training to enhance own job skills and knowledge
  • Met deadlines while maintaining high-quality deliverables
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

PATIENT REGISTRAR II, HIM, CALL CENTER REP

Presbyterian Hospital
07.2010 - 03.2018
  • Updated patient demographics, collected copays and residual balances, Adding and Validating insurances
  • Checking information in patients' medical records to validate correct information
  • Answering calls to direct them to the Nurse, Tech, and Provider.

Education

HIGH SCHOOL DIPLOMA -

Del Norte High School
Albuquerque, NEW MEXICO
05.2000

Skills

  • Initiative planning and implementation
  • Team collaboration and leadership
  • Complex project oversight
  • Performance optimization
  • Financial management
  • Timely delivery of projects
  • Effective communication techniques
  • Relationship building skills
  • Organizational effectiveness
  • Quick adaptability to change
  • Data analysis expertise
  • Solution-oriented mindset
  • Task prioritization

Certification

  • PT00016121
  • F9K3Q7K6

Timeline

Health Services Assistant

Presbyterian Hospital
01.2025 - Current

Senior Certified Pharmacy Technician Lead/PRN

Walgreens
10.2022 - Current

Patient Visit Specialist ( Uro/ENT/Las Estancias )

Presbyterian Hospital
02.2022 - 01.2025

MANAGER

Krispy Kreme
02.2022 - 09.2022

PATIENT VISIT SPECIALIST( HEART GROUP)

Presbyterian Hospital
04.2019 - 09.2022

LABORATORY ASSISTANT III

Tricore Laboratory
03.2018 - 04.2019

PATIENT REGISTRAR II, HIM, CALL CENTER REP

Presbyterian Hospital
07.2010 - 03.2018

HIGH SCHOOL DIPLOMA -

Del Norte High School

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