Summary
Overview
Work History
Education
Skills
Timeline
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Deirra Lardydell

Hammond,IN

Summary

Accomplished 2nd Assistant Front End Manager at Menards, adept in enhancing customer satisfaction and streamlining operations for efficiency. Excelled in problem-solving and employee scheduling, significantly improving team productivity and customer loyalty. Skilled in cash handling accuracy and fostering positive work environments, demonstrating a strong blend of administrative prowess and interpersonal skills.

Overview

8
8
years of professional experience

Work History

2nd Assistant Front End Manager

Menards
05.2018 - Current
  • Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
  • Managed inventory to minimize stockouts and overages while maintaining accurate records of product levels.
  • Streamlined front-end operations for increased efficiency by implementing effective scheduling and task delegation.
  • Increased customer loyalty through excellent communication skills, attentive service during transactions, and quick problem resolution when necessary.
  • Implemented loss prevention measures to minimize shrinkage while maintaining consistent adherence to ethical practices among staff members.
  • Cultivated a positive work culture by resolving conflicts constructively and encouraging teamwork among staff members.
  • Maintained a safe shopping environment by enforcing security protocols and addressing potential hazards promptly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
  • Collaborated with team members to complete large-scale data entry projects in a timely manner.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.

Direct Support Professional

Dungarvin
08.2016 - 04.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Education

High School Diploma -

Morton High School
Hammond, IN
05-2015

Skills

  • Customer engagement
  • Store operations
  • Task delegation
  • Employee scheduling
  • Customer service
  • Problem-solving skills
  • Time management
  • Cash counting
  • Cash handling
  • Training and mentoring
  • Relationship building and management
  • Cash handling accuracy
  • Administrative skills

Timeline

2nd Assistant Front End Manager

Menards
05.2018 - Current

Direct Support Professional

Dungarvin
08.2016 - 04.2018

High School Diploma -

Morton High School

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Deirra Lardydell