Deiry Ortega Moreno
Lake Jackson
Summary
Dedicated Customer Service Advocate 1+ years of experience handling high-volume calls,customer inquiries,and appointment scheduling. skilled and providing support through phone and chat channels, resolving issues, efficiently and delivering positive customer experiences. Bilingual in English in Spanish with strong communication, problem-solving in computer skills, proven ability to work independently in remote environment while maintaining accuracy and professionalism.
Overview
3
3
years of professional experience
Work History
Scaffold Builder
ALS
Rosharon, TX
09.2025 - Current
- Assembled and dismantled scaffolding structures following safety standards
- Worked at height while using proper fall protection equipment
- with team members to complete projects efficiently
Receptionist
Colony Ridge
Cleveland, TX
11.2023 - 01.2025
- Scheduled appointment and handled customer inquiries daily
- Provided support for land property services and client questions
- Assisted customers through processes
- Managed multiple communications efficiently in a fast-paced setting.
Receptionist
Pakos Shop
Channelview, TX
03.2023 - 11.2023
- Answered high-volume incoming calls and greeted customers.
- Explained vehicle issues clearly based on management guidance
- Delivered consistent high-quality customer service
- Maintain organized front desk and handled customers concern
Education
High School Diploma -
Marian High School
Houston, TXSkills
- Heavy Lifting
- OSHA Compliance
- Customer Support
- Communication
- Time Management
- Live Chat Support
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Scaffold Builder
ALS
09.2025 - Current
Receptionist
Colony Ridge
11.2023 - 01.2025
Receptionist
Pakos Shop
03.2023 - 11.2023
High School Diploma -
Marian High School