Deise Viana
McKinney
Summary
Results-driven Cleaning Manager with expertise in scheduling management, quality control, and customer relationship management. Proven track record in enhancing service delivery and team performance across residential and commercial properties.
Overview
21
21
years of professional experience
Work History
Cleaning Manager
Self Employed Services
Dallas
01.2020 - Current
- Managed daily cleaning operations for residential and commercial properties.
- Supervised a team of cleaners to ensure quality service delivery.
- Developed and implemented cleaning schedules for various client needs.
Administrative Coordinator
Volvo Trucks
Brazil
03.2010 - 08.2015
- Coordinated meetings and schedules for management and team members.
- Managed correspondence between departments and external partners effectively.
- Maintained organized filing systems for documents and records.
- Quality program coordinator
Assistant Manager
Fiat
Brazil
06.2004 - 11.2009
- Led performance reviews, providing constructive feedback to enhance team development.
- Implemented quality control measures to maintain high standards of service delivery.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
Education
MBA - Importance of Customer Experience
Client Experience
FGV07-2011
BBA - Bussines Administration
University of Paraiba State
Brazil08-2009
Skills
- Scheduling management
- Quality control
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Leadership development
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Timeline
Cleaning Manager
Self Employed Services
01.2020 - Current
Administrative Coordinator
Volvo Trucks
03.2010 - 08.2015
Assistant Manager
Fiat
06.2004 - 11.2009
MBA - Importance of Customer Experience
Client Experience
BBA - Bussines Administration
University of Paraiba State
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