Deisha Gardner

• Brief the Chief Executive Officer (CEO) in advance of high-level meetings with various stakeholders
• Responsible for the facilities day-to-day operations
• Updated reports, managed accounts, and generated reports for company database.
• Evaluated employee records and productivity and submitted evaluation reports.
• Organized and coordinated conferences and monthly meetings.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Handled confidential and sensitive information with discretion and tact.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.

• Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
• Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.

Emergency Rent Relief Program (ERAP) Coach

• Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.

COVID Rent Relief Program Supervisor

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Supervised 20 Call center representative in providing excellent customer service to callers requiring assistance for COVID emergency and housing issues.

• Provided clerical and administrative support for Accounting and Executive teams at a Commercial Real Estate Brokerage Firm
• Responsibilities included making bank deposits, preparing reports, tax audit support, and reviewing payroll and commission reports
• Managed data entry functions for processing purchase orders and expense reports
• Organized and coordinated logistics and resources for board meetings, committee meetings, and staff events
• Ensured accurate record-keeping of papers and presentations, and efficient management of correspondence and files.

• Managed logistics and staffing for TV post-production process
• Scheduled creative staff based on deadlines, skill level, and budget
• Worked with multiple teams of writers, editors, designers, and producers
• Developed estimates and proposals for potential clients
• Conducted client calls and arranged meetings to generate business
• Handled billing and resolved budgetary disputes
• Provided solutions to client concerns about high-definition, digital media, and multiple formats
• Supervised post-production process for standard and high-definition videos and commercials.