Deishnialie Colon
New London,CT
Summary
A dedicated, motivated, and resourceful candidate with a creative mind and a strong work ethic. Her main drive is working to help people of all ages no matter the setting or task at hand.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Server/To-Go Server
Texas Roadhouse
05.2022 - 12.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked guests' identification before serving alcoholic beverages.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server Assistant/To-Go Server
Longhorn Steakhouse
12.2021 - 04.2022
- Provided and assisted extra services to customers with special needs (i.e.-disabled, language barriers, non-English speaking, handicapped)
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Addressed customer complaints and inquiries to verify satisfaction.
- Arranged tables and chairs for special occasions and events.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Monitored dining room inventory and replenished as necessary.
- Assisted with dining room set up prior to and after service period.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Assisted customers with carry-out service.
- Worked flexible hours across night, weekend, and holiday shifts.
Crew Member
Pokemoto's
08.2021 - 11.2021
- Provided and assisted additional services to customers with special requirements (i.e.-disabled, language barriers, non-English speaking, handicapped)
- Took orders, prepared meals, and collected payments.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted in training new employees on drink recipes, techniques, and customer service best practices.
- Followed strict recipes and drink measurements to minimize product used.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Played an active role in ongoing training sessions and workshops, continuously improving skills as a Boba Barista.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Shift Lead
Five Guys
01.2020 - 06.2021
- Provided and assisted extra services to customers with special needs (i.e.-disabled, language barriers, non-English speaking, handicapped)
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared and cooked meals according to recipes and customer specifications.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Grilled assortments of meats.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Proved successful working within tight deadlines and a fast-paced environment.
Shift Manager
McDonald's
06.2018 - 12.2018
- Assisted customers with special needs, disabilities, and language barriers
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Passionate about learning and committed to continual improvement.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Backed up servers by setting up trays and completing some food deliveries.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Observed customer purchases in line and differentiated between standard portions.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Contributed to team efforts in meeting sales goals through upselling promotional items and upsizing meal options.
Education
Graphic Design
Three Rivers Community College
Norwich, CTVeterinarian Assisting
Veterinary Assistant Program
Norwich, CT01.2022
High School Diploma -
Ledyard High School
Ledyard Center, CT06.2021
Skills
Personal
- Bilingual
- Self-Directed
- Organization
- Verbal Communication
- Active Listening
Veterinary Assistance
- Euthanasia Assistance
- Sanitation protocols
- Veterinary Terminology
- Appointment Scheduling
- Medical record-keeping
- Physical Examinations
- Patient restraint
- Animal Behavior
- Patient Recordkeeping
- Wound Care
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Awards
- NHS Award
- Honor roll
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Awards
- NHS Award
- Honor roll
- Pet CPREXPERIENCE
Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCertification
- CPCT/A - Patient Care Technician/Assistant
Timeline
Server/To-Go Server
Texas Roadhouse
05.2022 - 12.2022
Server Assistant/To-Go Server
Longhorn Steakhouse
12.2021 - 04.2022
Crew Member
Pokemoto's
08.2021 - 11.2021
Shift Lead
Five Guys
01.2020 - 06.2021
Shift Manager
McDonald's
06.2018 - 12.2018
Graphic Design
Three Rivers Community College
Veterinarian Assisting
Veterinary Assistant Program
High School Diploma -
Ledyard High School