Deisi Esparza
Mesa,AZ
Summary
Dynamic professional with extensive experience in customer service and retail operations. Proven ability to enhance customer satisfaction through effective problem-solving and strategic selling. Bilingual and highly organized, adept at managing projects and optimizing workflows to drive efficiency and improve service delivery. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
8
8
years of professional experience
Work History
Associate Banker
Chase Bank
09.2023 - Current
- Processed daily transactions, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, fostering positive relationships and enhancing customer satisfaction.
- Managed client onboarding processes, streamlining documentation and improving turnaround times.
- Collaborated with team members to optimize workflow and enhance service delivery efficiency.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Front End Supervisor
Ross Dress for Less
03.2019 - Current
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Trained and developed team members on customer service standards and product knowledge.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty rates.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Retail Worker
Marshalls
03.2018 - 08.2021
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Answered questions about store policies and concerns to support positive customer experiences.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
Bachelor of Science - Biomedical Sciences
Arizona State University
Tempe, AZ12-2025
Associate of Arts - Liberal Arts And Sciences
West Hills College Lemoore
Lemoore, CA05-2023
High School Diploma -
Sierra Pacific High School
Hanford, CA06.2020
Skills
- Project Management
- Customer Service
- Retail transactions processing
- Quick learner
- Organization and Time management
- Strategic selling
- Bilingual
Timeline
Associate Banker
Chase Bank
09.2023 - Current
Front End Supervisor
Ross Dress for Less
03.2019 - Current
Retail Worker
Marshalls
03.2018 - 08.2021
Bachelor of Science - Biomedical Sciences
Arizona State University
Associate of Arts - Liberal Arts And Sciences
West Hills College Lemoore
High School Diploma -
Sierra Pacific High School