Deisi Serrano
Galloway,New Jersey
Summary
Healthcare professional with 6+ years of experience in patient navigation, care coordination, and administrative support. Fluent in English and Spanish, with strong organizational and communication skills. Experienced in improving patient access, managing referrals, and supporting efficient clinical operations.
Overview
11
11
years of professional experience
Work History
Patient Health Navigator
Shore Physicians Group
09.2019 - Current
- Facilitated smooth transitions for patients between care levels to enhance continuity of treatment.
- Enhanced patient access to healthcare services by implementing effective communication and navigation techniques.
- Coordinated specialist referrals to enhance patient care and streamline treatment processes.
- Evaluated patient progress and adapted navigation strategies to effectively address changing needs.
- Implemented comprehensive best practices in referral processes to ensure a consistent and positive patient experience.
- Coordinated communication efforts between physicians and hospital staff, enhancing the accuracy of patient information transfer.
- Led training initiatives for new hires focused on transition of care processes.
Patient Service Representative
Shore Physicians Group
06.2018 - 09.2019
- Managed patient registration process, confirming data accuracy and completeness.
- Provided comprehensive support for insurance verification and eligibility checks.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare providers to ensure seamless patient care coordination.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Dispatcher
James Transportation, LLC
03.2015 - 09.2017
- Assisted in organizing school and medical trips by coordinating company fleet and personnel to meet deadlines.
- Supported scheduling of daily workloads. Reviewed employee paperwork for accuracy and maintained necessary documentation and files.
- Trained new dispatch employees. Communicated with drivers to provide dispatch instructions.
- Recognized by managers and staff for exceptional work speed, knowledge, and customer service.
Education
Bachelor of Arts - Business Administration
Rutgers University
Camden, New Jersey05-2028
Associate of Science - Business Administration
Atlantic Cape Community College
Mays Landing, NJ05.2019
Skills
- Strategic Planning
- Bilingual: English / Spanish
- Interpersonal skills
- Conflict Resolution
- Analytical skills
- Effective workload and time management
Timeline
Patient Health Navigator
Shore Physicians Group
09.2019 - Current
Patient Service Representative
Shore Physicians Group
06.2018 - 09.2019
Dispatcher
James Transportation, LLC
03.2015 - 09.2017
Bachelor of Arts - Business Administration
Rutgers University
Associate of Science - Business Administration
Atlantic Cape Community College