Deissy Hernandez
Sachse,TX
Summary
I am a dedicated and reliable professional with over 15 years of experience in customer service, intake coordination, and administrative support. I enjoy helping people, solving problems, and ensuring smooth daily operations. I am skilled at building strong relationships with customers, families, and colleagues, and I take pride in supporting students and clients to achieve their best outcomes. I work well independently, as part of a team, and can manage multiple priorities while staying organized and attentive to detail.
Overview
17
17
years of professional experience
Work History
Welfare Intake Specialist
Richardson ISD
Richardson, TX
12.2023 - Current
- Support students and families in the MKVO program by connecting them with resources and services that remove barriers to education.
- Coordinate transportation for students to ensure consistent school attendance.
- Create and maintain resource folders for families to organize important documents and information.
- Order and distribute clothing, food, and other necessities to families in need.
- Notarize documents such as affidavits to assist families with legal and school requirements.
- Identify families experiencing hardship and connect them with appropriate support services.
- Maintain accurate records and documentation in compliance with district policies.
- Collaborate with school staff, community organizations, and families to coordinate support services.
- Monitor student attendance, engagement, and overall welfare to help improve outcomes.
Intake Coordinator
Apple Homecare Medical Supply, Inc.
Richardson, TX
06.2022 - 12.2023
- Managed patient intake and authorization processes, including verifying insurance coverage.
- Communicated with patients, physicians, and clinical teams to gather necessary documentation.
- Handled pre-certification and pre-authorization submissions and follow-ups.
- Assisted patients with account updates and answered incoming calls.
- Created sales orders efficiently and accurately based on patient needs.
Commercial Parts Manager
AutoZone
Garland, TX
07.2021 - 06.2022
- Provided excellent customer service, including quotes, orders, and sales assistance.
- Led a team focused on teamwork, sales growth, and customer satisfaction.
- Oversaw collections, paperwork, and department organization.
- Trained and motivated staff to ensure customers were always the top priority.
Commercial Specialist Manager
AutoZone
Garland, TX
05.2019 - 08.2020
- Managed department sales, schedules, and loss prevention.
- Built strong customer relationships and helped grow the commercial client base.
- Trained team members and ensured consistent quality standards.
Commercial Specialist
AutoZone
Garland, TX
06.2014 - 02.2016
- Assisted customers with orders, sales, and quotes.
- Supported team development and contributed to store performance goals.
Receptionist / Office Assistant
Nogales Produce Inc.
Dallas, TX
01.2013 - 07.2013
- Greeted visitors, answered phones, and maintained the front office.
- Assisted HR with candidate screening, interviews, and onboarding paperwork.
- Entered visitor information into building security systems.
- Inspected and packaged produce for distribution.
Swing Manager
McDonald’s
Dallas, TX
06.2012 - 12.2012
- Managed staff, ensured food quality, and handled customer complaints.
- Maintained labor and food cost targets.
- Trained employees on new policies and procedures.
Secretary / Receptionist
Auto Motriz Monterrey
Balch Springs, TX
09.2008 - 05.2012
- Welcomed customers and provided assistance with their needs.
- Handled opening and closing duties as a trusted keyholder.
- Communicated with vendors and maintained accurate records for invoices and taxes.
- Ensured a clean and organized front office while delivering excellent customer service.
Education
Psychology - General Studies
Brookhaven Community College
01.2007
High School Diploma -
H. Grady Spruce High School
01.2005
Skills
- Customer Service
- Sales
- Bilingual (English/Spanish)
- Organizational Skills
- Time Management Skills
- Problem-Solving
- Conflict Resolution
- Front Desk Support
- Administrative Support
- Medical Terminology
- Cash Handling
- Computer Skills
- VPN
- Office Software
Timeline
Welfare Intake Specialist
Richardson ISD
12.2023 - Current
Intake Coordinator
Apple Homecare Medical Supply, Inc.
06.2022 - 12.2023
Commercial Parts Manager
AutoZone
07.2021 - 06.2022
Commercial Specialist Manager
AutoZone
05.2019 - 08.2020
Commercial Specialist
AutoZone
06.2014 - 02.2016
Receptionist / Office Assistant
Nogales Produce Inc.
01.2013 - 07.2013
Swing Manager
McDonald’s
06.2012 - 12.2012
Secretary / Receptionist
Auto Motriz Monterrey
09.2008 - 05.2012
Psychology - General Studies
Brookhaven Community College
High School Diploma -
H. Grady Spruce High School