DEISY CAMPO
HOUSTON,Texas
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Life Insurance Sales Representative
JESUS ROMERO
HOUSTON, Texas
08.2023 - Current
- Pursued continued professional development through insurance workshops, course and webinars.
- Developed sales strategies to increase customer base and maximize profits.
- Facilitated communication between underwriters and policyholders throughout the application process.
- Conducted research on potential customers and identified target markets.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Restaurant Waiter
Las Haciendas Mexican Grill
League City, TX
09.2021 - 08.2023
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Reviewed daily specials, menu changes and service specifications.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Resolved customer complaints in a polite manner according to company policy.
- Presented menus and answered questions regarding items.
- Presented food and beverages to guests at tables.
- Calculated charges, issued table checks and collected payments from customers.
Reservation Agent
A & B Travel Business
Orlando, FL
09.2016 - 02.2020
- Advised guests on local attractions and activities available nearby.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Took reservations from patrons by phone or online.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided customers with information on hotel services, amenities, and packages.
- Resolved guest complaints by providing exceptional customer service.
- Provided clients with assistance in preparing required travel documents and forms.
Airport Operations Agent
Avianca Airlines
PALMIRA , VALLE DEL CAUCA, COLOMBIA
09.2011 - 06.2016
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
- Greeted and welcomed passengers to the airport terminal.
- Maintained records of flight arrivals and departures from the airport terminal.
- Provided customer service to travelers by answering questions and addressing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
College Degree in Degree in Hotel And Tourism Management - INSTITUTE
IDEE
CALI, COLOMBIA06-2010
Skills
- Customer Service
- Sales Support
- Computer Skills
- Friendly, Positive Attitude
- Analytical
- Calm Under Pressure
- Active Listening
Languages
Spanish
Professional
English
Professional
Timeline
Life Insurance Sales Representative
JESUS ROMERO
08.2023 - Current
Restaurant Waiter
Las Haciendas Mexican Grill
09.2021 - 08.2023
Reservation Agent
A & B Travel Business
09.2016 - 02.2020
Airport Operations Agent
Avianca Airlines
09.2011 - 06.2016
College Degree in Degree in Hotel And Tourism Management - INSTITUTE
IDEE