Deisy Ferreira
Brockton,MA
Summary
I am a very curious person and i like to do things that are out of my comfort zone so i can challenge myself. I dedicated professional with a positive attitude and strong multilingual communication skills. Always ready to step in and positively impact people wellbeing with timely support. I am always ready for what life brings me and ready to learn from other and myself. Im very determined when i have my mind into something. I always give me 100% to achieve my goals.
Overview
3
3
years of professional experience
Work History
Seasonal TA
Walmart
Abington, MA
05.2024 - Current
- Provided information about services, promotions, and events to customers.
- Assisted in maintaining cleanliness and organization of entrance area.
- Trained new greeters on customer service protocols and best practices.
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
- Collaborated with security teams to report suspicious behavior, promoting a safe shopping environment for all patrons.
Orientation Leader
Bridgewater State University
Bridgewater, MA
05.2025 - 09.2025
- Facilitated orientation sessions for new students, promoting campus resources and support services.
- Assisted in creating informative materials for incoming students, enhancing engagement and understanding of university offerings.
- Collaborated with faculty and staff to coordinate event logistics, ensuring smooth execution of orientation activities.
- Provided one-on-one guidance to students, addressing questions and concerns regarding transition to university life.
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Developed strong connections with students through active listening and empathetic communication skills.
- Served as a positive role model for incoming students, promoting a welcoming and inclusive campus environment.
Cashier
Popeyes Louisiana Kitchen Inc.
Brockton, MA
01.2023 - 01.2024
- Maintained clean and organized checkout area to ensure optimal workflow.
- Handled cash management duties, including balancing cash drawer at end of shifts.
- Trained new staff on register operations and customer service best practices.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Science - CRIMINAL JUSTIICE
Bridgewater State University
Bridgewater, MA05.2027
Skills
- Computer skills
- Attention to detail
- Multitasking
- Excellent communication
- Calm under pressure
- Collaborative teamwork
- Speak 4 different language
Languages
English
Portuguese
Cape Verde Creole
Spanish
Timeline
Orientation Leader
Bridgewater State University
05.2025 - 09.2025
Seasonal TA
Walmart
05.2024 - Current
Cashier
Popeyes Louisiana Kitchen Inc.
01.2023 - 01.2024
Bachelor of Science - CRIMINAL JUSTIICE
Bridgewater State University