Deisy Flores
Summary
Driven Legal Assistant with 5 years of experience in Criminal and Domestic law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in criminal law. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual Law professional fluent in Spanish and English. Adept at keeping original emotion, style and content of messages. Well-versed in cultural context of conversations. Accomplished in working with different types of individuals to provide translation support for law enforcement interviews, healthcare assistance and student education. Transition easily between languages without losing focus. Always pursuing additional linguistic and cultural learning opportunities. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
7
7
years of professional experience
Work History
Legal Assistant /Spanish Interpreter
White & Allen P.A.
08.2017 - Current
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Enhanced communication by accurately interpreting and translating complex legal documents for Spanish-speaking clients.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Conducted thorough proofreading of translated texts, ensuring error-free final deliverables that met client expectations consistently.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
Receptionist
The Kessler Law Firm, PLLC
02.2017 - 08.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
-
Education
High School Diploma -
Greene Central High School
Snow Hill06.2017
Skills
- Criminal Law
- Scheduling/Planning
- Document drafting
- Microsoft Office
- Client Communication
- Proofreading
- Document filing
- Document Preparation
- Client service and support
- Fast Learner
- File Organization
- Notary Public
- Organizational Skills
- Writing and editing
- Quality Control
- Interviewing Clients
- Advanced word processing
- Office Management
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant /Spanish Interpreter
White & Allen P.A.
08.2017 - Current
Receptionist
The Kessler Law Firm, PLLC
02.2017 - 08.2017
High School Diploma -
Greene Central High School
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