DEISY NATALIA GARZON CUENCA
Louisville,KY
Summary
Dynamic Quality Assurance Analyst with proven expertise in quality processes and data analysis, honed at MIJA TORTILLA FACTORY. Excelled in mentoring teams and enhancing QA strategies, significantly reducing customer-reported issues. Skilled in maintaining compliance with industry standards and adept at fostering cross-functional team collaboration. Demonstrates exceptional mentoring abilities and a commitment to continuous improvement.
Overview
2
2
years of professional experience
Work History
Quality Assurance Analyst
MIJA TORTILLA FACTORY
13001 FOREST CENTRE COURT
01.2023 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
- Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
- Documented testing procedures for developers and future testing use.
Cook's Assistant
Taco Bell Restaurant
Louisville, KY
08.2022 - 12.2022
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Assisted in setting up and breaking down kitchen stations.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Education
GED -
Jefferson Community And Technical College
Louisville, KY10-2024
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Load testing experience
Languages
Spanish
Full Professional
English
Elementary
Timeline
Quality Assurance Analyst
MIJA TORTILLA FACTORY
01.2023 - Current
Cook's Assistant
Taco Bell Restaurant
08.2022 - 12.2022
GED -
Jefferson Community And Technical College
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