Deisy Mata
Clients Relations
Houston,TX
Summary
Hard-working professional with experience in consultative sales, customer loyalty and client relations management. Adept at collaborating across cross-functional teams to ensure seamless project execution. Dedicated worker with excellent communication and interpersonal skills, coupled with a strategic mindset to effectively manage client expectations and deliver successful projects. Aiming to leverage my abilities to successfully fill the vacancy at your company.
Overview
10
10
years of professional experience
Work History
Clients Relations/Project Manager
Equifax
Houston, TX
01.2023 - Current
- Created project plans with established timelines and managed workflow with several clients at a time.
- Oversaw end-to-end project lifecycle, from initiation to completion, ensuring projects were delivered on time
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Consulted with customers to resolve service and billing issues.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Upheld privacy and security requirements for customer information.
- Addressed inquiries from clients and department team members.
- Followed and reinforced ERC Guidelines and IRS regulations to keep branch in compliance with standards.
Grocery Associate
HEB
02.2020 - 01.2023
- Assisted with new hire orientation and employee training
- Provided friendly, courteous service to internal and external customers
- Understood and followed food safety procedures and requirements
- Communicated with customers regarding orders, comments and complaints
- Performed personnel activities such as supervising and training employees
- Shopping/auditing customers orders to make sure we're picking great quality groceries and making sure everything is correct
- Exceeding daily UPH (units per hr) Retrieving curbside orders at a timely manner and loading them wherever the customer would like.
Sales Associate
Forever 21
01.2018 - 01.2019
- Promoted to visual, organized, merchandised, managed, and found a systematic way to keep everything organized and to improve sales over all
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Introduced promotions and sale opportunities, enticing customers
- Engaged with guests to understand and anticipate customer service needs
- Trained new employees on company policies and strong sales techniques
- Responded promptly to customer queries to increase overall satisfaction.
Sales Lead
Robert's Doors
01.2014 - 01.2018
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Developed strong relationships with clients to grow business networks
- Built and established strong relationships with customers, enabling long-term partnerships
- Stayed current on customer trends and requirements
- Highlighted new products and company promotions during sales pitches
- Responded promptly to customer queries to increase overall satisfaction.
Skills
- Relationship Building
- Communication Skills
- Fluent In Spanish
- Merchandising
- Instructing
- Customer Service
- Sales Trends
- Time Management
- Verbal and Written Communication
- Quotas and Goals
- Assigning Task
- Answering Customer Questions
- Client Relations Management
- Following Up with Clients
- Project Management
Timeline
Clients Relations/Project Manager
Equifax
01.2023 - Current
Grocery Associate
HEB
02.2020 - 01.2023
Sales Associate
Forever 21
01.2018 - 01.2019
Sales Lead
Robert's Doors
01.2014 - 01.2018