Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deisy Ramos

Edwards,CO

Summary

I’m a caring and reliable medical assistant with experience in both the front and back office. I help with patient care, take vital signs, assist with procedures, and make sure people feel comfortable. I also have strong front-office skills, like scheduling appointments, answering phones, and handling paperwork. I enjoy working with people, staying organized, and making sure everything runs smoothly in the clinic.

Overview

6
6
years of professional experience

Work History

Hostess

Los Amigos
Vail, CO
09.2019 - 07.2021
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Trained and prepared new hires in the hostess position.
  • Communicated with servers about new tables and customer comments.
  • I enjoyed being in contact and meeting new costumers.

Receptionist

Ups Store
Edwards, CO
07.2021 - 09.2021
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Reported suspicious individuals to supervisor.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Welcomed patrons to front desk and engaged in friendly conversation while conducting check-in process.
  • I liked how we we're communicating with costumers and getting to know them all, and having a friendship with the people that would go in on a daily.

Barista

Starbucks
Edwards, CO
10.2021 - 02.2022
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot or cold beverages.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Described menu items to customers and suggested products based on stated preferences.
  • Utilized POS system to receive and process customer payments.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • I loved working in Starbucks. All of us as co-workers we treat each other as a whole family. Once I started working there they all made me feel welcomed.

Preschool Teacher's Assistant

Family Learning And Childcare Center
Edwards, CO
01.2022 - 08.2022
  • Assisted with or led story time by reading books to children.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Arranged classroom furniture and learning materials to keep areas neat.
  • Supported lead teacher with daily classroom activities.
  • Maintained and cleaned nap mats by making minor repairs and wiping down.
  • Created and assembled classroom displays and decorations.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Assisted with implementation of approved lesson plans and daily classroom schedule.
  • Maintained safe, clean and constantly supervised play environment.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Organized and labeled student materials when setting up classrooms.
  • I love my little ones. They taught me so much. Learned to communicate with the parents and with all my co-workers.

Hostess

Russell's
Vail, CO
07.2022 - 10.2022
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • I enjoyed being in contact with costumers on a daily basis. Also helping around with what everyone needed.

Receptionist

Colorado Mountain Medical
Avon, CO
01.2023 - 08.2023
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Greeted and checked in patients, updating patient information in computer system.
  • Performed data entry tasks related to billing and collections procedures.
  • Answered phones promptly and directed calls appropriately.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Patient Care Tech/Medical Assistant

Colorado Mountain Medical
Avon, CO
08.2023 - Current
  • Organized patient charts before each day's clinic sessions began.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Education

Medical Assistant - Medical Assistant

National Healthcareer Association
09-2024

High School Diploma -

Battle Mountain High School
Edwards, CO
12.2022

Skills

  • Active Listener
  • Costumer Service
  • Problem Resolution
  • Multitasking
  • Friendly, Positive Attitude
  • Open Minded
  • Computer Skills
  • Call Under Pressure
  • Activity Planning

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Patient Care Tech/Medical Assistant

Colorado Mountain Medical
08.2023 - Current

Receptionist

Colorado Mountain Medical
01.2023 - 08.2023

Hostess

Russell's
07.2022 - 10.2022

Preschool Teacher's Assistant

Family Learning And Childcare Center
01.2022 - 08.2022

Barista

Starbucks
10.2021 - 02.2022

Receptionist

Ups Store
07.2021 - 09.2021

Hostess

Los Amigos
09.2019 - 07.2021

High School Diploma -

Battle Mountain High School

Medical Assistant - Medical Assistant

National Healthcareer Association
Deisy Ramos
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