Deisy Virgen
La Puente,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
After School Program Leader
THINK Together
03.2023 - Current
- Managed behavioral issues and used positive behavior strategies for groups of up to 25 students, grade level TK-6th grade.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Trained new program leaders, sharing best practices and ensuring consistency in program delivery across multiple sites.
- Chaperone students during field trips (museums, amusement parks, theaters, and ect.) for educational learning.
- Record and submit daily attendance of students.
- Developed strong relationships with parents, keeping them informed of their child's progress and involvement in the program.
Parking Control Officer
City of La Puente
01.2023 - Current
- Enforces parking and issues citations in accordance with the city’s Code
- Patrols assigned streets and parking, Issues citations for parking violations.
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Implemented efficient patrol routes based on historical data trends, maximizing coverage while minimizing travel time between hotspots.
- Maintained accurate and detailed logs of all events during each shift.
- Efficiently citation processing by accurately entering data into the electronic ticketing system.
- Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
- Educated the public on local parking ordinances and regulations, community awareness and compliance.
- Conducted thorough vehicle inspections to identify abandoned or stolen vehicles.
- Provided support during special events such as conferences or meetings by managing crowd control and ensuring proper security protocols were enforced.
- Trained new trainees, by showing them how be safe and efficient while on duty.
Order Processing Specialist
Genuine Parts Group
11.2019 - 05.2022
- Completed accurate order entry and data verification.
- Processed online payments and credit and debit card transactions.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
RMA Specialist
Genuine Parts Group
07.2019 - 05.2022
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
Customer Service Representative
ASRock America Inc.
08.2012 - 07.2019
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new personnel regarding company operations, policies and services.
Education
Business Administration Certificate -
El Monte
06.2012
General Education Diploma -
La Puente
06.2010
Skills
- 45 wpm
- Fluent in Spanish
- Microsoft Office
- Handling objections professionally
- Problem Solving
- Self Motivation
- Teamwork and Collaboration
- Attention to Detail
- Staff Training
- Adaptability
- Active Listening
- Attention to Detail
- Microsoft Office
Timeline
After School Program Leader
THINK Together
03.2023 - Current
Parking Control Officer
City of La Puente
01.2023 - Current
Order Processing Specialist
Genuine Parts Group
11.2019 - 05.2022
RMA Specialist
Genuine Parts Group
07.2019 - 05.2022
Customer Service Representative
ASRock America Inc.
08.2012 - 07.2019
Business Administration Certificate -
El Monte
General Education Diploma -
La Puente