Deisy Virgen
La Puente,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
After School Program Leader
THINK Together
El Monte, CA
03.2023 - Current
- Managed behavioral issues and used positive behavior strategies for groups of up to 25 students, grade level TK-6th grade.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Trained new program leaders, sharing best practices and ensuring consistency in program delivery across multiple sites.
- Chaperone students during field trips (museums, amusement parks, theaters, and ect.) for educational learning.
- Record and submit daily attendance of students.
- Developed strong relationships with parents, keeping them informed of their child's progress and involvement in the program.
Parking Control Officer
City of La Puente
La Puente, CA
01.2023 - Current
- Enforces parking and issues citations in accordance with the city’s Code
- Patrols assigned streets and parking, Issues citations for parking violations.
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Implemented efficient patrol routes based on historical data trends, maximizing coverage while minimizing travel time between hotspots.
- Maintained accurate and detailed logs of all events during each shift.
- Efficiently citation processing by accurately entering data into the electronic ticketing system.
- Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
- Educated the public on local parking ordinances and regulations, community awareness and compliance.
- Conducted thorough vehicle inspections to identify abandoned or stolen vehicles.
- Provided support during special events such as conferences or meetings by managing crowd control and ensuring proper security protocols were enforced.
- Trained new trainees, by showing them how be safe and efficient while on duty.
Order Processing Specialist
Genuine Parts Group
South El Monte, CA
11.2019 - 05.2022
- Completed accurate order entry and data verification.
- Processed online payments and credit and debit card transactions.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
RMA Specialist
Genuine Parts Group
South El Monte, CA
07.2019 - 05.2022
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
Customer Service Representative
ASRock America Inc.
Chino, CA
08.2012 - 07.2019
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new personnel regarding company operations, policies and services.
Education
Business Administration Certificate -
El Monte
06.2012
General Education Diploma -
La Puente
06.2010
Skills
- 45 wpm
- Fluent in Spanish
- Microsoft Office
- Handling objections professionally
- Problem Solving
- Self Motivation
- Teamwork and Collaboration
- Attention to Detail
- Staff Training
- Adaptability
- Active Listening
- Attention to Detail
- Microsoft Office
Timeline
After School Program Leader
THINK Together
03.2023 - Current
Parking Control Officer
City of La Puente
01.2023 - Current
Order Processing Specialist
Genuine Parts Group
11.2019 - 05.2022
RMA Specialist
Genuine Parts Group
07.2019 - 05.2022
Customer Service Representative
ASRock America Inc.
08.2012 - 07.2019
Business Administration Certificate -
El Monte
General Education Diploma -
La Puente