Deisy Maricela Mendoza Rodríguez

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Provide guidance and assistance to customers on the various services and operations offered with the aim of meeting their needs.
Respond to any customer request or query.
Track different financial transactions, such as receiving payments made, managing money for cash deposits and withdrawals, exchanging foreign currencies, opening bank accounts for new or existing clients, among others.
Guarantee the transparency of each transaction or banking operation, for example, counting the money on your work desk at the beginning and end of the workday, verifying the identity of clients, validating checks before proceeding with payment, etc.
Keep detailed records of transactions carried out, that is, collect, classify and file records of activities carried out in the office and financial transactions, update filing systems and databases, keep files up to date and report any irregularity.

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Work with commercial indicators kpi average shopping basket.
• Management of staff schedules in my charge.