Deisy Mayely Cala

Export and Import Operations Coordination

• Manage and coordinate international shipments (air, and ground), ensuring proper execution from origin to final destination.
• Ensure that all required documentation (Bills of Lading, Air Waybills, commercial invoices, packing lists, licenses, certificates, etc.) is complete, accurate, and compliant with customs regulations.

🔹 Vendors and Carriers Management

• Negotiate, schedule, and oversee services with airlines, shipping lines, ground carriers, and other logistics providers to obtain competitive rates and transit times.
• Coordinate with carriers to secure space availability and ensure compliance with international transportation schedules.

🔹 Customs Compliance and Regulatory Procedures

• Verify tariff classification, HS codes, and specific import/export requirements according to the country of origin and destination.
• Liaise with customs brokers for the transmission of required information through systems such as AES/AESO or other applicable platforms, depending on the country.

🔹 Shipment Tracking and Visibility

• Monitor shipment status, anticipate potential risks, manage SOLs, delays, or operational adjustments, and communicate timely updates to clients and internal teams.
• Report shipment status, transit times, and the resolution of operational issues.

🔹 Customer Service

• Act as the main point of contact for customers and internal teams, addressing inquiries, providing shipment updates, and coordinating deliveries.
• Prepare quotations and reports in accordance with customer requirements and company policies.

🔹 Internal Collaboration

• Work closely with sales, documentation, operations, and account coordination teams to ensure SLA compliance and customer satisfaction.
• Participate in planning meetings and process reviews to improve operational efficiency and service quality.

• Personalized financial attention in the sales room..
• Closing business
• Advice.
• Creation of clients in the system.
• Administration of resources and personnel in charge.
  Skills:
   Identify potential needs for effective closing of sales.
   Provide added value to the product such as appraisal and bank fees.
   Contact with clients abroad through the website.
   Administration of resources and personnel in the sales room. 
   Effective closing of sales with commercial arguments.
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• Personalized financial attention in the sales room
• Business closing.
• Advice.
• Creation of clients in the system.
• Administration of resources and personnel in charge.
  Skills:
   Identify potential needs for effective closing of sales
   Provide added value to the product such as appraisal and bank fees.
   Contact with clients abroad through the website.
   Administration of resources and personnel in the sales room.
   Effective closing of sales with commercial arguments.

• Sales force structuring
• Product placement.
• Increase in sales volume.
• Brand positioning.
• Creation of sales routes, routers and frequencies.
   Sowing of product in different channels.
   Customer loyalty with commercial arguments.
   Management of taster, promoters and auto sales vendors.
   Carrying out sales contests and attracting new customers.

• Check export documentation to determine cargo contents and classify goods into different fee or tariff groups,using a tariff coding system.
• Keep records of all goods sipped, received and stored.
• Prepare Flight with correct documentation and regulation.
• Prepare manifest showing baggae, mail and freight weight, and number of passengers on airplanes and transmit data to destination.
• Advise clients on transportation and payment methods.