Deisy Lopez
Dalton,GA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
7
7
years of professional experience
Work History
Bilingual Client Services Representative
Alliant Health Plans
07.2023 - Current
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Trained new client service representatives for the company
- Translated for our non-English members.
Lawyer’s Assistant/Secretary
Richard K Murray at Law
10.2021 - 03.2023
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Filed court documents and legal pleadings with court clerk on behalf of attorney
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Scheduled appointments, court appearances and depositions for busy law firm
- Developed positive working relationships with courts, clients, law enforcement members, and attorneys
- Interviewed and prepared intake sheets for clients in Spanish and English
- Transcribed weekly and bi-weekly calendar meetings for staff and attorney
- Would assist the attorney in court with anything he needed such as pulling clients aside to talk to him, would write down his clients next court date and update it on his calendar
- Would translate to non-English speaking clients.
Omni Fulfillment/Cashier
Kohls
08.2020 - 03.2021
- Assembled cartons, crates, and containers
- Marked and labeled containers with accurate shipping information to prevent delays
- Used tools, sprayers, and cleaning solution to clean contamination from work areas
- Packed merchandise into boxes and containers to ensure safe shipment
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Collected and authorized payments of guests
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Operated cash register to record transactions accurately and efficiently.
Chiropractic Assistant
Pray Chiropractic
08.2019 - 06.2020
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Used Chiro touch software to process patient payments and update accounts
- Kept patient rooms clean between services and removed used linens for laundering
- Led patients to exam rooms, answering general questions and prepared patients’ physician by explaining process
- Recorded vital signs and medical history for 20-30 patients each 8-10 minutes
- Scheduled appointments for patients via phone and in person
- Performed electric muscle stimulation, therapeutic exercise, and intersegmental traction bed on patients under doctor dispense.
Clamshell Operator
M and A matting Co.
11.2017 - 04.2019
- Created and maintained daily activity logs to track ongoing operational performance
- Produced mats through clamshell machine operation
- Produced infestation amount of carpet in a timely manner
- Met production outcome.
Education
Medical Assistance -
Genesis Career College
Dalton, GA03.2021
High School Diploma -
Dalton High School
Dalton, GA05.2016
Skills
- Bilingual
- Client Support
- Record Keeping
- Computer Skills
- Telephone etiquette
- Patient Scheduling
- Credit and Cash Transactions
- Payment process
- Scanner operations
- Court Scheduling
- Filing System Organization
- Client Relationship Building
- Call center experience
- Data entry proficiency
- Document processing
Timeline
Bilingual Client Services Representative
Alliant Health Plans
07.2023 - Current
Lawyer’s Assistant/Secretary
Richard K Murray at Law
10.2021 - 03.2023
Omni Fulfillment/Cashier
Kohls
08.2020 - 03.2021
Chiropractic Assistant
Pray Chiropractic
08.2019 - 06.2020
Clamshell Operator
M and A matting Co.
11.2017 - 04.2019
Medical Assistance -
Genesis Career College
High School Diploma -
Dalton High School
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