Deitra Allison
Chattanooga,TN
Summary
Highly skilled Cash Manager with background in managing large-scale monetary transactions and financial reporting. Strengths include cash flow optimization, strategic planning, and team leadership. Past roles have demonstrated success in reducing costs through efficient cash management strategies, enhancing financial protocols, and fostering strong collaborative relationships within teams. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Package Handler
Fed Ex Ground
Chattanooga, TN
12.2024 - Current
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Maintained clean and organized work area, adhering to safety standards.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Managed time efficiently to meet or exceed productivity targets.
Shift Supervisor
CVS Pharmacy
Chattanooga, TN
08.2022 - 02.2025
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted customers with product selection when needed.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Implemented strategies to increase sales and improve service quality.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Resolved conflicts between staff members in a timely manner.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Educated customers about offerings, promotions and pricing to boost sales.
- Utilized POS systems efficiently for order processing and inventory management.
- Identified needs of customers promptly and efficiently.
Senior Customer Service Representative
Blue Cross and Blue ShieldTN
Chattanooga, TN
07.2018 - 11.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Identified trends in customer issues and provided recommendations for resolution.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Managed incoming calls from customers while providing exceptional service.
- Educated customers about products, pricing and policies to address and resolve issues.
- Responded promptly to inquiries from customers about products or services.
- Consulted with customers regarding needs and addressed concerns.
Cashier
Belk
Chattanooga, TN
10.2020 - 06.2023
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer questions and provided store information.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered customers' questions and provided information on store procedures or policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
Education
High School Diploma -
Ernest Righetti High School
06-1984
Skills
- Pallet building
- Product packing
- Truck loading
- Material storage
- Route logs
- Fragile item handling
Affiliations
- Running, swimming, hiking, and team sport. Volunteering at my church with feeding the homeless, volunteering with giving away school supplies for the kids for school.
Education and Training
other
Timeline
Package Handler
Fed Ex Ground
12.2024 - Current
Shift Supervisor
CVS Pharmacy
08.2022 - 02.2025
Cashier
Belk
10.2020 - 06.2023
Senior Customer Service Representative
Blue Cross and Blue ShieldTN
07.2018 - 11.2024
High School Diploma -
Ernest Righetti High School
Similar Profiles
Staci WilliamsStaci Williams
Package Handler Trainer at Fed Ex GroundPackage Handler Trainer at Fed Ex Ground
Kaynda BrownKaynda Brown
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
Markeise NewsomMarkeise Newsom
Machine Operator at Fed Ex GroundMachine Operator at Fed Ex Ground
Elsa PiersonElsa Pierson
Delivery Driver at Fed Ex GroundDelivery Driver at Fed Ex Ground
Albert SmithAlbert Smith
Night Auditor/Houseman at Saraswati HospitalityNight Auditor/Houseman at Saraswati Hospitality