Deitra Hall
Inglewood,CA
Summary
Seasoned Pharmacy Technician with 23 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Overview
23
23
years of professional experience
Work History
Pharmacy Technician
Kaiser Permanente
Los Angeles, CA
11.2001 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Agriculture Aide
California Department Of Food And Agriculture
Bell, CA
07.2000 - 07.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Certicate - Project Management
UC Berkeley
Berkeley, CA2018
MBA - Health Administration
American InterContinental University
Schaumburg, IL2011
Bachelor of Science - Health Administration
West Coast University
North Hollywood, CASkills
- Workflow Optimization
- Billing Support
- Drug Inventory Management
- Problem-Solving Skills
- Resolving Customer Issues
- Staff Development
- Team Collaboration
- Grievance Management
- Policy Interpretation
- Analytical and Critical Thinking
- Calm Under Pressure
- Process Improvement
- Project Management
- Goal-Oriented
- Employee Relations
- Confidentiality and HIPAA
- Processing payments
- Medicare and Medicaid process
- Manual and automated medication dispensing
- Assisting pharmacists
- Receiving incoming supplies
- FDA Drug Safety Guidelines
- Advanced math skills
- Drug storage procedures
- Interpreting orders
- Answering customer questions
- Typing medication labels
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Pharmacy Technician
Kaiser Permanente
11.2001 - Current
Agriculture Aide
California Department Of Food And Agriculture
07.2000 - 07.2021
Certicate - Project Management
UC Berkeley
MBA - Health Administration
American InterContinental University
Bachelor of Science - Health Administration
West Coast University