Deitra Wiley
Ontario,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Call Center Trainer
ARS Rescue Rooter
07.2012 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for customer service training courses.
- Wrote training manuals for all employees and positions according to strict company guidelines and protocols.
- Conducted team meetings and training sessions to keep employees informed about company updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Caregiver
IHSS Public Authority
10.2008 - 07.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Associate of Arts - Public Administration
Chaffey College
Rancho Cucamonga, CA06.2014
Skills
- Team-Building Activities
- Training Manuals and Materials
- Individualized Instruction
- Work Coordination
- 10-Key
- Microsoft Windows
Timeline
Call Center Trainer
ARS Rescue Rooter
07.2012 - Current
Caregiver
IHSS Public Authority
10.2008 - 07.2012
Associate of Arts - Public Administration
Chaffey College
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