Deitrik Mills
Garland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Perry's Steakhouse
Grapevine, TX
11.2023 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server/Bartender Trainer
Oceanaire Seafood Room
Dallas, TX
02.2023 - 11.2023
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Bar Manager
Lamberti's Ristorante
Irving, TX
01.2021 - 01.2023
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Developed and implemented bartender training programs, policies and procedures.
- Planned and coordinated special events to boost customer numbers and profits.
Service Representative
Caliber Home Loans
Irving, TX
01.2020 - 01.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
GENERAL MANAGER
Ferrari's Italian Villa
Grapevine, TX
03.2015 - 12.2019
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Count money and make bank deposits
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
SALES MANAGER
I Fratelli Ristorante & Wine Bar
Irving, TX
03.2013 - 03.2015
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Create specialty dishes and develop recipes to be used in dining facilities
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
LEAD CERTIFIED TRAINER
Texas Land & Cattle
Dallas, TX
02.2011 - 03.2013
- Clean glasses, utensils, and bar equipment
- Balance cash receipts
- Serve wine, and bottled or draft beer
- Plan, organize, and control the operations of a cocktail lounge or bar
- Arrange bottles and glasses to make attractive displays
- Supervise the work of bar staff and other bartenders
- Create drink recipes.
Education
Recording Technology Certification - Audio Engineering
CEDAR VALLEY COLLEGE
05.2017
Skills
- Cost Control
- Staff Training
- Bar Management
- Service Oriented
- Inventory Management
- Supply Ordering
- Team Leadership
- Vendor Relations
- Shift Scheduling
- Menu Pricing and Writing
- Labor and Overhead Cost Estimation
Certification
Recording Technology
Certification
Sales Training Certification
(Yellow Pages)
Languages
Timeline
Server
Perry's Steakhouse
11.2023 - Current
Server/Bartender Trainer
Oceanaire Seafood Room
02.2023 - 11.2023
Bar Manager
Lamberti's Ristorante
01.2021 - 01.2023
Service Representative
Caliber Home Loans
01.2020 - 01.2021
GENERAL MANAGER
Ferrari's Italian Villa
03.2015 - 12.2019
SALES MANAGER
I Fratelli Ristorante & Wine Bar
03.2013 - 03.2015
LEAD CERTIFIED TRAINER
Texas Land & Cattle
02.2011 - 03.2013
Recording Technology Certification - Audio Engineering
CEDAR VALLEY COLLEGE
Recording Technology
Certification
Sales Training Certification
(Yellow Pages)
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