Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deitz Robert

Martinsburg,WV

Summary

At Tech Company, an adept IT Support Specialist excelled in resolving complex desktop issues and optimizing network performance, demonstrating profound ticketing system proficiency and exceptional collaboration skills. Achieved significant IT support delivery enhancements by leveraging expertise in software installation and fostering strong team relationships.

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

6
6
years of professional experience

Work History

IT Support Specialist

Tech Company
Lewisburg
08.2017 - 02.2023
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.

Education

Associate of Science -

Bucknell University
Lewisburg, PA

Skills

  • Software Installation
  • Printer troubleshooting
  • Virtualization Technologies
  • ITIL Processes
  • User Training
  • Mobile Device Support
  • System Configuration
  • Help Desk Experience
  • Helpdesk call support
  • Cloud computing knowledge
  • Ticketing system proficiency

Timeline

IT Support Specialist

Tech Company
08.2017 - 02.2023

Associate of Science -

Bucknell University
Deitz Robert