Deivion Sheppard
Houston
Summary
Personable, friendly and solution-oriented Customer Service Representative with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
07.2021 - 01.2024
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Answered customer questions regarding shipments.
- Notified customers of delays to decrease calls to support.
Instacart Shopper
Instacart
05.2021 - 03.2023
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Followed application instructions closely and reviewed deliveries to minimize errors.
Customer Service Rep
Kroger
11.2018 - 07.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Team Leader/Trainer, •Cashier
MCDONALD'S
06.2016 - 11.2018
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Adjusted machines for speed control and wood feeds to promote production of quality products.
- Followed staffing strategies to achieve production goals.
- Counted, sorted and stacked finished pieces for easy access.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Interviewed, hired and trained new quality customer service representatives.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2017
Skills
- Problem- Solving
- Communication
- Customer Service
- Acquired Knowledge
- Organization
- Teamwork
- Reliable
- Time management skills
- Multitasking
Timeline
Delivery Driver
Amazon
07.2021 - 01.2024
Instacart Shopper
Instacart
05.2021 - 03.2023
Customer Service Rep
Kroger
11.2018 - 07.2020
Team Leader/Trainer, •Cashier
MCDONALD'S
06.2016 - 11.2018
High School Diploma -
Thurgood Marshall High School