Deivis Duque
Salem,VA
Summary
Dynamic General Manager with a proven track record in project management, operational efficiency, and financial analysis. Expertise in enhancing productivity and developing growth strategies to drive profitability and market expansion.
Overview
17
17
years of professional experience
Work History
General Manager - Owner
4Walls Painting LLC
Salem, VA
02.2021 - Current
- Documented progress and provided estimated completion time for clients.
- Coordinated with other contractors when necessary in order to complete projects efficiently.
- Scheduled jobs according to customer needs and availability of resources.
- Consulted with customers regarding their preferences for color schemes and finishes prior to beginning any work.
- Kept records of supplies used during each job including paint color codes and quantities purchased.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Analyzed industry trends to identify opportunities for expanding market share.
- Organized marketing campaigns to promote new products and services offered by the company.
- Developed rapport and instilled confidence with clients to develop credibility and earn trust.
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
- Broke down strategic problems and analysis to provide insights and recommendations.
- Implemented process improvements initiatives across various departments within the organization.
- Identified potential risks associated with operations and developed mitigation strategies.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Desarrollador Comercial
Alimentos Carnicos - Grupo Nutresa
Barranquilla, Atlantico
03.2010 - 12.2017
- Managed customer relationships to ensure satisfaction with services provided.
- Collaborated with vendors to secure competitive pricing on goods or services purchased.
- Provided training and mentorship to junior team members on best practices in commercial operations.
- Coordinated activities between various departments to ensure timely completion of projects.
- Delivered insights for customers and markets and determined whether existing products met needs.
- Created reports summarizing sales data and customer feedback information.
- Identified areas of improvement in existing processes and procedures.
- Interpreted and analyzed financial and market data and presented commercial insight to leadership teams.
- Maintained an up-to-date database of current customers and potential leads.
- Developed strategies for successful bidding on commercial projects.
- Conducted market research to create improved business plans.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Monitored inventory levels and placed orders as needed.
- Gathered data on competitors' pricing, products, and promotional activities.
- Participated in trade shows and sales events to promote products.
- Generated new business opportunities through cold calling campaigns.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
Vededor Canal Tradicional
Conservas Californias S.A.
Barranquilla, Atlantico
01.2009 - 03.2010
- Developed effective sales strategies to enhance market penetration and drive revenue growth.
- Managed client relationships by addressing concerns and ensuring satisfaction with product offerings.
- Conducted thorough market analysis to identify trends and opportunities for product positioning.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Executed promotional campaigns to boost product visibility and increase sales volume.
- Tracked performance metrics to evaluate sales effectiveness and inform strategic adjustments.
- Collaborated cross-functionally with marketing and logistics teams to ensure cohesive sales initiatives.
- Resolved customer inquiries and issues promptly, strengthening loyalty and repeat business.
- Maintained accurate sales records and reports for internal review and strategic planning.
- Identified and pursued new business opportunities, expanding the customer base and revenue streams.
- Analyzed competitor offerings to refine sales tactics and improve market positioning.
- Facilitated regular team meetings to discuss sales performance and encourage knowledge sharing.
- Monitored product performance in the market, making recommendations for adjustments as needed.
- Developed strong partnerships with local retailers, enhancing distribution channels and product availability.
- Executed merchandising plans to enhance product displays and drive customer engagement.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
Education
Administrador De Empresa - Administrador De Empresa
Universidad Del Atlantico
Barranquilla Atlantico - Colombia12-2010
Bachillerato Académico -
Colegio Mixto El Concord
Malambo12-1998
Skills
- Project management
- Customer relationship management
- Financial analysis
- Operational efficiency
- Market analysis
- Team leadership
- Business administration
- Account management
- Sales
- Sales team development
- Project planning
- Sales expertise
- Financial acumen
- Cost reductions
- Advertising and marketing
- Marketing
Languages
Spanish
Professional
English
Limited
Timeline
General Manager - Owner
4Walls Painting LLC
02.2021 - Current
Desarrollador Comercial
Alimentos Carnicos - Grupo Nutresa
03.2010 - 12.2017
Vededor Canal Tradicional
Conservas Californias S.A.
01.2009 - 03.2010
Administrador De Empresa - Administrador De Empresa
Universidad Del Atlantico
Bachillerato Académico -
Colegio Mixto El Concord