Highly organized former Sailor with exemplary multitasking, teamwork, time management and customer service skills. Responsible and autodidact professional willing to go extra mile to grow professionally and learn different abilities.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Christine Valmy International School
New York, NY
02.2022 - Current
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer and students issues quickly and notified supervisor immediately when problems escalated.
Used internal software to check students status, records, attendance and finances.
Monitored skin care products by checking inventory and placing orders.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Input credit and debit card payments in POS system to complete purchases.
Refunded payments for returned items, processed exchangesto achieve customer satisfaction.
Server
Barcode
Elizabeth, NJ
08.2021 - 12.2021
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options.
Checked identification for minimum age for sale of alcoholic beverages.
Bussed and reset tables to keep dining room and work areas clean.
Sailor
Bernhard Schulte Shipmanagement
Caracas, Venezuela
06.2020 - 03.2021
Performed lowering, raising and cleaning of ship's anchor.
Cleaned lifesaving appliances and firefighting equipment to keep it in active service and ready for emergency and crisis situations.
Reviewed mission requirements and identified appropriate equipment to achieve goals.
Trained 19 crewmen in proper use of lifesaving appliances and firefighting equipment, which improved crew efficiency and productivity.
Scanned seas while navigating ship to quickly spy obstacles that could endanger vessel.
Inspected and tested fire fighting and lifesaving equipment stored on vessels.
Education
Sailor / Third Navigation Officer - Merchant Marine Science
Maritime University of The Caribbean
Caracas - Venezuela
12.2019
Skills
Telephone Etiquette
Call Answering and Routing
Data Entry and Database Software
Visitor and Customer Relations
Computer Proficiency
Customer Service
Cash Control
Microsoft Office
Upselling Strategies
Stress management
Foreign language (English, Spanish)
Languages
Spanish
Native or Bilingual
English
Professional Working
German
Elementary
Timeline
Front Desk Receptionist
Christine Valmy International School
02.2022 - Current
Server
Barcode
08.2021 - 12.2021
Sailor
Bernhard Schulte Shipmanagement
06.2020 - 03.2021
Sailor / Third Navigation Officer - Merchant Marine Science
Student Esthetician at Christine Valmy International School for Esthetics, Skin Care & MakeupStudent Esthetician at Christine Valmy International School for Esthetics, Skin Care & Makeup