Deivis Ramallari
The Normandy Senior Living
Rocky River,OH
1
Language
3
years of professional experience
Dynamic and dependable professional with a proven track record at The Normandy Senior Living, excelling in exceptional customer service and guest engagement. Skilled in cash handling and fostering teamwork, I consistently enhance dining experiences and resolve customer concerns, ensuring satisfaction and loyalty in fast-paced environments.
Work History
Server
1 Year 2 Months- Provided exceptional customer service to enhance resident dining experiences.
- Assisted in meal preparation and presentation, ensuring quality and safety standards.
- Collaborated with kitchen staff to streamline service and improve food delivery times.
- Maintained cleanliness and organization of dining areas, adhering to health regulations.
- Trained new servers on menu offerings and service protocols, fostering a team-oriented environment.
- Coordinated special events and themed dinners, enhancing community engagement through culinary experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer and ensured balanced end-of-shift reports.
- Collaborated with team members to restock shelves and maintain store organization.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
McDonald's Crew Member
2 Months- Performed daily cleaning tasks to maintain sanitation and hygiene standards.
- Utilized industrial cleaning equipment to ensure efficient and thorough cleaning of facilities.
- Implemented waste management procedures to promote environmental sustainability within the workplace.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
Education
High School Diploma
Skills
Dependable teamwork
Exceptional customer service
Cash handling
Guest engagement
Professional demeanor
Team player
Languages
Albanian
Native or Bilingual
Timeline
Server
The Normandy Senior Living
06.2025 - CurrentRead More
Cashier
Marcs Grocery
08.2024 - 12.2024Read More
McDonald's Crew Member
McDonald's
06.2023 - 08.2023Read More
Rocky River High School
High School Diploma
Read More