Helen Devis Acosta
Maracaibo,Zulia
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Customer Support Team Lead
Fabrica de Alimentos
Lebu, BioBio Chile
08.2019 - 05.2024
- Assisted with the development of strategies for resolving difficult customer situations or complaints.
- Conducted regular performance reviews of team members to ensure quality standards were met.
- Developed strong relationships with external partners necessary for providing optimal service levels for customers.
- Developed and implemented strategies to improve customer service processes and procedures.
- Resolved escalated customer issues in a professional manner while maintaining positive relationships with customers.
Supervisor of Operations
Constructora el Soler
Maracibo, Zulia
01.2016 - 07.2018
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
Education
Some College (No Degree) - Construction Technician
Instituto Universitario De Tecnologia
Maracaibo, ZuliaSkills
- Client Relationship Building
- Schedule Management
- Customer Relations
- Customer Service
- Direct Sales
- Product Knowledge
- Sales expertise
- Microsoft Office
- Calm and Professional Under Pressure
- Microsoft Exchange
- Professional Demeanor
Languages
Spanish
Professional
Timeline
Customer Support Team Lead
Fabrica de Alimentos
08.2019 - 05.2024
Supervisor of Operations
Constructora el Soler
01.2016 - 07.2018
Some College (No Degree) - Construction Technician
Instituto Universitario De Tecnologia
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