Deivyne Patterson
Swainsboro,GA
Summary
Successful customer service representative, with over 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. An organized team leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator, Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
Caregiver
All Ways Caring Homecare
2023.10 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Assisted patients with self-administered medications
Healthcare Customer Service Representative
Alorica
2023.04 - 2024.01
- Supported accounts receivable operations within assigned functions.
- Analyzed and researched systemic issues, making recommendations for prompt resolution.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
Call Center Representative
Global Payments
2021.02 - 2022.06
- Promoted available products and services to customers during service, account management, and order calls
- Helped the business achieve and maintain industry-leading customer service ratings
- Identified root causes of issues and solved a variety of problems to improve business operations and management
- Looked for training opportunities to improve my customer relationship management skills and increase customer satisfaction
- Entered call details and solutions into the database
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
- Looked into and resolved issues with accounting, service, and delivery
- Assisted customers in choosing and customizing available items to meet their specific needs
- Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
Product Inspector
Wincore Windows
2021.12 - 2022.06
- Solved Fabrication issues and improved operations
- Compared product and material color, shape, texture, and grade to established templates, charts, and samples
- Disposed of unsound and unsafe materials, products, and equipment to avoid inappropriate reuse
- Fixed problems, reassembled items, and ran additional tests
- Identified and investigated production issues, as well as assisting management in implementing corrective actions
- Placed high value on punctuality and worked hard to maintain excellent attendance record, consistently arriving at work ready to work right away.
- Inspected inbound products at receiving for quality issues
- Engaged, initiated and suggested initiatives to support team goals and continuous improvement
- Calculated measurements and performed arithmetic formulas to determine lengths, proportions, circumferences and proportions
Server
IHOP
2016.05 - 2019.05
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Answered phones and completed financial transactions for other team members
- Bussed, cleaned, and set tables to ensure quick turnover and increase the number of covers every Timeframe
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Upsold high-profit items like appetizers and mixed drinks to boost sales
- Made waffles, scooped ice cream, and created specialty sundaes for customers
- Disinfected the kitchen area, which included the floors, work tables, tools, and equipment
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers
- Greeted regular customers and maintained relationships with them
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons
- Was able to quickly and effectively resolve guest complaints
- Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings
- Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Upsold specialty items such as waffle cones and soft pretzels to increase customer purchases
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
Education
Associate of Science - Medical Office/ Billing & Coding
Ultimate Medical Academy (Online)
Remote 01.2024
High School -
McDonough High School
McDonough, GA05.2016
Skills
- Customer service
- Sale expertise
- Communication skills
- Stocking and replenishing
- Cash Handling
- Point of sale knowledge
- Business Strategy
- Modifications expertise
- Sample collection
- Quality inspection professional
- Computer literate
- Team Leadership
- Visual inspections
- Strategic planning
- Issue resolution
- Safety awareness
- Answering questions
- Data entry
- Calm disposition
- Behavioral Management
- Care Plan Adherence
- Basic Housekeeping
- Policy Adherence
- Patient confidentiality
Writing
Consist of personal life experiences, Spirituality and the depths of the origin of Earth and it's meanings.
Timeline
Caregiver
All Ways Caring Homecare
2023.10 - Current
Healthcare Customer Service Representative
Alorica
2023.04 - 2024.01
Product Inspector
Wincore Windows
2021.12 - 2022.06
Call Center Representative
Global Payments
2021.02 - 2022.06
Server
IHOP
2016.05 - 2019.05
Associate of Science - Medical Office/ Billing & Coding
Ultimate Medical Academy (Online)
High School -
McDonough High School
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