Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DEJA ANDERSON

New York,NY

Summary

Accomplished Customer Engagement and Customer Experience professional with extensive experience building customer loyalty by establishing result driven relationships, understanding customer needs and finding the best solutions to challenges. I am seeking the opportunity to further my career in the Retail and Fashion industry by building empowered customer relationships and partnerships. Utilizing my education, strengths, and committed work ethic to achieve company goals and contribute to a dynamic work culture.

Overview

5
5
years of professional experience

Work History

Customer Experience Associate

Glosslab
12.2022 - Current


  • Greeted customers in shop and online with a positive and respectful attitude at all times.
  • Responded to all inquires and concerns regarding any brand services, products, and company mission.
  • Resolved customer issues related to any purchases, product deliveries and billing discrepancies quickly and correctly.
  • Attended com[any events to show support and to build relationships.
  • Strategized innovative ways to build customer loyalty and foster meaningful partnerships.
  • Connected with customers regarding their experience and gathered feedback to share with CX team.
  • Engaged to work community to ensure a productive, positive, and supportive space.
  • Increased sales by offering advice on purchases and promoting additional products.

Customer Service Agent

European Wax Center
02.2022 - 11.2022
  • Utilized CRM system to manage customer account information, billing, and transactions.
  • Responded to customer questions and concerns through phone call, messenger, and chat.
  • Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved and responded to customer inquiries and concerns related to products, purchasing, shipping, and refunds.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Assisted in product placement and visual merchandising, maintaining an inviting appearance.

Customer Service Representative

Zara
01.2020 - 12.2021
  • Answered constant flow of customer calls, messages, and in person interactions.
  • Engaged with customers throughout their in-store and online journey to maintain customer satisfaction.
  • Recommended products to customers, thoroughly explaining product information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Customer Service Representative

Forever 21
06.2018 - 12.2019
  • Answered customer telephone calls promptly to avoid wait times.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Responded to customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Arts -

Hunter College CUNY
New York, NY
05.2020

Skills

  • Time Management and Organizational Skills
  • Zendesk
  • Airtable
  • Shopify
  • Slack
  • Kustomer
  • Salesforce
  • Strong Presentational skills
  • Copy Writing Skills
  • Customer Relationship Management
  • Google Suite (Spreadsheets, Docs, Classroom, Meet)
  • Microsoft Office Suite( Word, Excel, Powerpoint)
  • Strong Critical Thinking skills
  • Positive and Intuitive Mindset
  • Team Collaboration

References

Tiffany Bullock

Vice President- Uncapped Communications

E: Tbullock716@gmail.com

Ah-niyah Neal

Founder- A Gold Consulting

E: Ahniyah@agoldconsulting.co

Shawn Fox

Marketing Manager-Peacock TV

E: Shawn.fox@nbcuni.com






Timeline

Customer Experience Associate

Glosslab
12.2022 - Current

Customer Service Agent

European Wax Center
02.2022 - 11.2022

Customer Service Representative

Zara
01.2020 - 12.2021

Customer Service Representative

Forever 21
06.2018 - 12.2019

Bachelor of Arts -

Hunter College CUNY

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DEJA ANDERSON