Deja Bell
Bowie,MD
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Financial Associate
Medstar Georgetown hospital
11.2022 - Current
- Efficiently tracks, updates, and documents patient referral and preauthorization information to ensure timely access to healthcare services while mitigating claim rejections.
- Ensures compliance with agreed-upon procedures when handling facility charge entry for clinic patients.
- Collaborated effectively with the health care team and maintained open lines of communication
- Demonstrates excellent communication skills in maintaining positive relationships with external audiences, providing clear and effective clarification and follow-up to patients.
- Facilitates the resolution of issues by collaborating with GUH/departmental Leadership and alerting them to areas requiring their attention.
- Verified credit card charges against purchase receipts for accuracy.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
Office Medical Assistant
Medstar Georgetown hospital
11.2021 - Current
- Enhanced efficiency of scheduling through implementation of multi-line phones
- Facilitated communication between physicians and patients.
- Played a key role in supporting physicians by overseeing scheduling and managing EMR and RX requests
- Triage E-visits and VCL appointments 30 minutes prior to scheduled appointment
- Complete remote device checks and schedule appointments
- Complete assigned physician patient electronic medical records request
- Obtain prior authorization for echocardiograms
- Administer Flu vaccine
- Triage patients as needed
- Perform EKGs
- Obtain authorizations for IV infusions
- Apply and register cardiac monitoring device
- Obtain referrals as needed by insurances
- Managed copays and coinsurances
- Ensured efficient front desk operations
- Streamlined surgery scheduling process, resulting in improved patient satisfaction and optimized utilization of resources.
- Successfully obtained precertifications for in-office procedures
Office Manager
Capital multi health group
08.2020 - 10.2021
- Develop and implement efficient office policies and procedures that include answering phone calls, responding to mail, and scheduling appointments, and meetings
- Order and maintain operation of office equipment, supplies, and tools as well as arrange for repairs as required
- Maintain up-to-date and accurate medical and staff records as well as record and update financial information regularly to include Medicaid authorizations
- Assist healthcare personnel with non-medical functions that included making travel arrangements, responding to internal and external inquiries as well as setting up lectures, and presentations as required
- Oversee daily office operations of facility to ensure smooth work-flow daily
- Oversee financial aspects of healthcare, including medical billing, budgeting as well as processing, and submitting health insurance claims to include COVID Vaccines.
- Providing educational or informative materials, including pamphlets and brochures for patients as well as ensuring patient satisfaction by responding to inquiries and resolving complaints in a timely manner
- Experienced in managing day-to-day administrative tasks of a healthcare facility to deliver a high-level of customer service, and maximize patient satisfaction
- Demonstrated strong written and verbal communication skills while fostering positive working relationships with cross functional departments, co-workers, and patients
- Ensured accurate insurance coverage
Education
MEDICAL ASSISTANT -
FORTIS COLLEGE
03.2020
HIGH SCHOOL DIPOLMA -
FORESTVILLE HIGH SCHOOL
05.2014
Skills
- Team player
- Positive attitude
- Self-starter
- Resourceful
- Advanced in IDX
- Advanced in Medconnect
- Advanced in Practice Fusion
- Advanced in Invision
- Excellent organizational skills
- Excellent time management skills
- Ability to handle multiple priorities with specific deadlines
- Workplace Safety
- Oral communication
- Customer Service
- Service assistance
- Patient Evaluation
- MS Office
- Work Planning and Prioritization
- Event Coordination
- Complex Problem-Solving
- Strategy Development
- Attention to Detail
- Computer Skills
- Time Management
- Ability to handle and maintain confidentiality of medical and patient records
Certification
- CMA
- MedConnect Superuser Senior MA Training
- MMG/MAS Clinical Orientation
- Preceptor workshop
Timeline
Patient Financial Associate
Medstar Georgetown hospital
11.2022 - Current
Office Medical Assistant
Medstar Georgetown hospital
11.2021 - Current
Office Manager
Capital multi health group
08.2020 - 10.2021
MEDICAL ASSISTANT -
FORTIS COLLEGE
HIGH SCHOOL DIPOLMA -
FORESTVILLE HIGH SCHOOL
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