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Hi, I’m
Deja Boynton
Detroit,MI
Work Preference
Summary
Dedicated office professional with a proven track record of enhancing administrative efficiency and providing robust support to management. Recognized for reliability and adaptability in fast-paced environments, consistently delivering results under pressure. Strong emphasis on team collaboration drives success, complemented by exceptional organizational and communication skills that facilitate seamless operations. Committed to fostering a productive workplace culture while achieving organizational goals.
Overview
16
years of professional experience
1
Certification
Work History
Advantage Health Centers
Remote Call Center Representative
05.2025 - 10.2025
Job overview
- Facilitated efficient handling of high-volume inbound calls, prioritizing customer satisfaction and maintaining service quality.
- Managed customer inquiries effectively, employing CRM software to meticulously track and document each interaction.
- Conducted comprehensive training for new representatives, focusing on call protocols and company policies to maintain consistent service delivery.
- Analyzed current call handling processes and collaborated with team members to develop actionable strategies for service metric enhancement.
City of Detroit Police Department
Office Management Assistant
12.2024 - 05.2025
Job overview
- Analyzed correspondence to determine suitable routing procedures for efficient communication.
- Reviewed and categorized routine correspondence, providing clear and concise responses to maintain professional relationships.
- Coordinated interactions among superiors, subordinate staff, and external agencies to streamline operations and improve departmental synergy.
- Oversaw appointment calendar management, ensuring timely scheduling and efficient use of superior's time.
- Captured and recorded essential information while adhering to confidentiality protocols.
- Investigated recurring problems to establish optimal resolution strategies and implement timely solutions.
- Maintained comprehensive assignment logs for staff documents, recording actions taken and coordinating follow-ups for timely resolution.
- Facilitated information dissemination regarding departmental division and section policies and procedures to ensure citizen awareness.
- Conducted thorough proofreading of all typed materials to maintain high standards of quality and professionalism before submission to superior.
- Analyzed and modified form structures to improve task execution and productivity.
City of Detroit
Customer Service Representative 3
11.2023 - 12.2024
Job overview
- Ensured high levels of customer satisfaction by efficiently managing inquiries and resolving concerns.
- Streamlined communication processes by managing high volumes of calls and emails, ensuring timely responses and effective issue resolution.
- Developed rapport with customers by utilizing active listening skills and tailoring interactions to foster trust and loyalty.
- Contributed to continuous professional development through participation in training sessions focused on product features, policies, and industry trends.
- Developed and nurtured client relationships through proactive outreach and effective communication strategies, utilizing phone and email correspondence.
- Demonstrated strong problem-solving abilities through rapid assessment of intricate scenarios, consistently maintaining poise during stressful situations.
- Articulated comprehensive and succinct replies to customer inquiries, ensuring clarity and understanding of each addressed aspect.
- Resolved escalated customer issues by employing professionalism and empathy, effectively maintaining a favorable brand image throughout the process.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Designed and organized training materials to ensure new team members are equipped to provide high-quality service.
TTEC
United Healthcare Customer Service Representative
09.2021 - 11.2023
Job overview
- Ensured high levels of customer satisfaction by efficiently managing inquiries and resolving concerns.
- Streamlined communication processes by managing high volumes of calls and emails, ensuring timely responses and effective issue resolution.
- Utilized in-depth understanding of products to effectively resolve customer queries and provide reliable information.
- Provided expert assistance to customers in navigating website functionalities, addressing technical difficulties, and ensuring successful online order completion.
- Engaged with cross-functional teams to identify and escalate unresolved issues, driving timely resolutions for enhanced customer experience.
- Utilized active listening and communication skills to resolve customer inquiries efficiently and effectively.
- Guided patients through healthcare service offerings, insurance alternatives, and appointment scheduling processes to ensure informed decision-making.
Dollar Tree
Assistant Manager
10.2018 - 07.2019
Job overview
- Assist the Store Manager in protecting and securing all company assets, including store cash
- When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
Sparrow Health System
Certified Medical Assistant
10.2017 - 03.2018
Job overview
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
CAPITAL INTERNAL MEDICINE ASSOCIATES
Certified Medical Assistant
01.2016 - 04.2017
Job overview
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
Private contactor
Home Health Aide
06.2009 - 08.2014
Job overview
- Providing health and hygiene care, cooking, housekeeping, and companionship for clients and seniors.
Education
Cherry Hill School Of Performing ArtsInkster, MI
High school diploma or GED
06.2009
University Overview
Skills
- Critical thinking abilities
- Support resolution skills
- Detail-oriented data entry
- Clear and concise communication
- Problem-solving proficiency
- Managing incoming phone communications
- Clerical coordination
- Records administration
- Strong understanding of medical terminology
- Client support
- Analytical reasoning
Certification
- Certified Medical Assistant
- CCMA Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Call Center Representative
Advantage Health Centers
05.2025 - 10.2025
Office Management Assistant
City of Detroit Police Department
12.2024 - 05.2025
Customer Service Representative 3
City of Detroit
11.2023 - 12.2024
United Healthcare Customer Service Representative
TTEC
09.2021 - 11.2023
Assistant Manager
Dollar Tree
10.2018 - 07.2019
Certified Medical Assistant
Sparrow Health System
10.2017 - 03.2018
Certified Medical Assistant
CAPITAL INTERNAL MEDICINE ASSOCIATES
01.2016 - 04.2017
Home Health Aide
Private contactor
06.2009 - 08.2014
Cherry Hill School Of Performing Arts
High school diploma or GED