Summary
Overview
Work History
Education
Skills
Timeline
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Deja Callen

McDonough,Georgia

Summary

Experienced customer sales associate with strong skills in task prioritization and providing exceptional customer service. Extensive training and experience prepare me to take on new professional challenges and drive success in any environment.

Overview

5
5
years of professional experience

Work History

Beauty Stylist

Nordstrom
05.2022 - Current
  • Improved customer satisfaction and contributed to customer retention by providing exceptional shopping experiences and building rapport with customers.
  • Collaborated with management and associates to develop strategies for increasing sales, customer retention, and maintaining high levels of customer service.
  • Dealt with customer situations effectively and resolved issues in a timely manner.
  • Ensured the security and privacy of customer information through education, compliance, and issue resolution.
  • Contributed to a positive work environment by supporting team members in achieving both individual and collective goals.
  • Adapted quickly to evolving client requests during appointments, demonstrating versatility and creativity in styling techniques.
  • Maintained a loyal clientele base through consistent quality service and strong interpersonal skills.

Student Intern

SENSABILITY SPA
03.2022 - 02.2023
  • Improved customer satisfaction and contributed to customer retention
  • Assisted customers with various transactions to ensure a seamless and friendly experience
  • Learned the importance of infection control and implemented efficient practices
  • Certified in different modalities to enhance skills and knowledge
  • Promoted teamwork, women's leadership, and diversity in the workplace.

Beauty advisor

Sephora
12.2020 - 08.2022


  • Establish rapport with customers and provide exceptional support to enhance their shopping experience.
  • Defuse customer situations and provide timely resolutions.
  • Listen to clients' unique needs and provide a welcoming environment,
  • Deliver exceptional customized paid service experiences in makeup, skincare, and waxing.
  • Suggest and sell products and services, and introduce clients to loyalty programs.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.

Retail Sales Consultant

T.Mobile
08.2019 - 09.2020
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Participated in promotional events to engage potential customers and showcase store offerings.

Education

Esthetics License - Esthetics

Atlanta School of Massage
Dunwoody, GA
02.2023

Criminal Justice - Criminal Justice Degree

University of Maryland Eastern Shore
Princess Anne, MD
06.2018

Skills

  • Customer service
  • Communication skills
  • Time management
  • Leadership
  • Client Consultations
  • Retail experience
  • Team Collaboration
  • Client Relationship Building
  • Customer Engagement
  • Flexibility and Adaptability

Timeline

Beauty Stylist

Nordstrom
05.2022 - Current

Student Intern

SENSABILITY SPA
03.2022 - 02.2023

Beauty advisor

Sephora
12.2020 - 08.2022

Retail Sales Consultant

T.Mobile
08.2019 - 09.2020

Esthetics License - Esthetics

Atlanta School of Massage

Criminal Justice - Criminal Justice Degree

University of Maryland Eastern Shore

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Deja Callen